Brandy Holland
FRIENDSHIP,TN
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at Farm Bureau Insurance. Excelled in problem-solving and Microsoft Excel, boosting client satisfaction and operational efficiency. Skilled in active listening and data analysis, I adeptly managed disputes and optimized data management, contributing to significant improvements in customer service and internal processes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Farm Bureau Insurance
08.2020 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Daily Filing
Retina Tech
Mid South Retina
02.2017 - 04.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Assisted the doctor on any task needed.
- cleaning and restocking of all exam rooms
- all front of office exams, pre doctor visit,
Legal Account Representative
Southern Lease Management Group
09.2012 - 04.2018
- Developed strong persuasive skills through successful negotiation tactics and effective correspondence.
- Assisted attorneys in preparing legal documents, ensuring proper formatting and adherence to court requirements.
- Conducted thorough research on debtor assets, uncovering hidden sources of income for potential repayment.
- Coordinated with internal departments on billing issues, ensuring timely resolution of discrepancies.
- Improved client satisfaction by providing timely and accurate case updates.
- Provided exceptional customer service, addressing client concerns and inquiries promptly and effectively.
- Demonstrated adaptability when faced with changing priorities or challenging situations.
- Reduced outstanding debts for clients by diligently pursuing collections and negotiations.
- Analyzed financial documents to develop tailored repayment plans for individual clients.
Education
High School Diploma -
Peabody High School
Trenton, TN05.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Professional telephone demeanor
- Microsoft Excel
- Clerical Support
- Filing
- Multi-line phone talent
Timeline
Customer Service Representative
Farm Bureau Insurance
08.2020 - 10.2023
Retina Tech
Mid South Retina
02.2017 - 04.2019
Legal Account Representative
Southern Lease Management Group
09.2012 - 04.2018
High School Diploma -
Peabody High School
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