Brandy Houchin

I work with low income families to obtain a smartphone combined with cellular service on the device through the governments Lifeline program which some used to call the O’bama phones. I help keep people connected with their families, with their jobs as well as with the community and help to ensure people are able to continue with some things that may have not been possible without having their own cell phone.

DUTIES:

• Established partnerships with local organizations to enhance service delivery and client engagement efforts.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service and offered expert support in every interaction.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Made referrals to appropriate services, following up to confirm patients received access to required care.
• Conducted pre-screening activities to determine eligibility for supportive services.
• Drafted and reviewed legal documents with keen eye for detail, ensuring clients' interests were protected in all transactions.
• Managed sensitive cases with discretion, protecting client confidentiality and trust.
• Analyzed legal documents and identified pertinent issues for clients.
• Created and finalized contracts and other legal documents for clients.

I work for myself doing private in-home nursing/caregiving. At times my patient load was as much as 6, clients with the hours being divided according to how much care was needed and adjusting those times if ever suggested. However, due to the demanding nature of main client’s progressive illness, I dropped down to having just her on my workload. Unfortunately in early October 2025, my client went home to be with our savior.

DUTIES:

• Connected elderly or disabled residents with specialized services such as transportation assistance or home health care providers.
• Ensured compliance with federal, state, and local regulations governing home health care provision.
• Demonstrated dedication to continuous professional growth by attending relevant workshops and seminars in the home health care field.
• Improved patient satisfaction by implementing innovative home health care programs and services.
• Enhanced patient satisfaction by implementing innovative home health care programs and services.
• Coordinated seamless transitions between hospitalization, outpatient services, home health care agencies, or other community resources according to each patient''s needs upon discharge from rehab settings.
• Educated family members on proper home health care techniques, empowering them to be active participants in their loved one''s recovery process.
• Enhanced patient care by developing and implementing individualized home health care plans.
• Developed partnerships with local hospitals and healthcare providers to facilitate smooth transitions between acute care settings into home health care services.
• Developed strong relationships with patients'' families, offering support during challenging healthcare experiences.
• Facilitated communication between clients and healthcare professionals, advocating for the best possible care.
• Implemented wellness initiatives to promote a healthy work environment and reduce healthcare costs.
• Collaborated with healthcare providers to develop individualized treatment plans for patients requiring home infusion services.
• Facilitated seamless transitions between departments by coordinating closely with other healthcare professionals during patient transfers or admissions.
• Coordinated seamless communication between patients and healthcare providers, fostering a positive care experience for all parties involved.
• Participated in professional development workshops to stay current on best practices in behavioral health care delivery.
• Enhanced office efficiency by managing patient appointments, maintaining accurate records, and ensuring timely communication between patients and healthcare providers.
• Coordinated discharge planning with case managers, social workers, and other healthcare professionals to ensure a smooth transition from hospital to home or other care facilities.
• Provided ongoing education to patients and their families on managing health conditions at home, promoting self-care and independence.
• Ensured accurate data entry into electronic health record systems, reducing potential errors that could impact patient care or billing processes.
• Supported continuity of care by maintaining detailed documentation of patient encounters within electronic health records systems.
• Collaborated with healthcare providers to obtain necessary medical records, ensuring timely and accurate claim adjudication.
• Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
• Assisted seniors in accessing necessary healthcare services by coordinating appointments, transportation arrangements, or home care solutions as needed.
• Served as a trusted resource for patients and families navigating the complexities of home healthcare services.
• Enhanced patient comfort by providing compassionate and attentive care in a home health hospice setting.
• Streamlined menu planning at a healthcare facility, incorporating dietary restrictions while maintaining taste and variety for patients.

I was one of a few who continuously walked the race horses who were in training for the weekly races at Ellis Park Racing and Gaming. I also helped to transfer the horses and staff to different race tracks for ongoing race season. This is a seasonal position only during the race season which is just a few months a year in this area. I am allowed to return each season however, I did not take on this position in 2025 as my home health client was demanding most of my time due to her health failing.

DUTIES:

• Managed daily hot walking routines to ensure optimal horse conditioning and performance.
• Monitored horse behavior and health, promptly reporting any concerns to trainers.
• Coordinated with stable staff to maintain cleanliness and organization of facilities.
• Assisted in training and acclimating young horses to walking routines for enhanced performance.
• Trained new team members on proper hot walking techniques and safety protocols.
• Implemented improvements in hot walking processes, enhancing overall efficiency of operations.
• Contributed to successful race results by diligently following trainers'' instructions on walking routines and schedules.
• Upheld high levels of cleanliness within stables, directly impacting overall wellness and performance of horses in residence.
• Ensured safety of horses by properly handling them during walks, reducing the risk of injury or accidents.
• Demonstrated adaptability in addressing diverse needs of individual horses while adhering to general schedule requirements set forth by trainers.
• Optimized horse recovery time post-workout with skilled implementation of cool-down techniques and proper hydration measures.
• Maintained a clean and organized stable environment for optimal horse health and comfort.
• Promoted efficient workflow by assisting with various tasks like feeding, grooming, and tacking up horses as needed.
• Provided essential support during training sessions, ensuring horses were prepared both mentally and physically for their workouts.
• Played a key role in preventing injuries among both horses and staff by practicing responsible animal handling techniques at all times during walks and exercise sessions.
• Supported overall barn efficiency by collaborating with other staff members to complete tasks promptly and effectively.
• Safeguarded against potential hazards in the stable environment through proactive identification and resolution efforts, prioritizing equine wellbeing at all times.
• Built trust with horses through consistent interaction, fostering positive relationships for smoother handling experiences.
• Assisted in maintaining accurate records of each horse''s daily care routine, contributing to effective long-term management strategies.
• Assisted with horse transportation tasks, ensuring safe and efficient loading/unloading processes for off-site events or medical appointments.
• Increased trainer satisfaction with timely reporting of any unusual behavior or signs of illness in horses.
• Improved horse''s physical condition by consistently walking and cooling them down after workouts.
• Contributed to a positive barn atmosphere by displaying strong teamwork skills and a genuine passion for equine care.
• Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
• Examined animals for signs of sickness and overall herd health.
• Observed animals and notified supervisor of signs of illness.
• Dipped or bathed animals with appropriate applications to control parasites.
• Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.

When I started employment for this company I took on a large task. The hotel was run down, destroyed and vandalized with no profit coming in. However, endless cleaning and painting and other various improvements both myself and the General Manager spent months making, led us to be ultimately responsible in preparing the hotel to pass inspection to become the newest member of The Clarion Pointe family. It was an amazing accomplishment we were able to achieve.

DUTIES:

• Led daily operations to ensure optimal guest satisfaction and service quality.
• Implemented staff training programs to enhance team performance and efficiency.
• Oversaw inventory management processes, reducing costs through strategic vendor negotiations.
• Analyzed customer feedback to identify areas for service improvement and implement changes.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

I began as a housekeeper and then after proving my leadership abilities to the owner of the hotel, I was offered the head of housekeeping position to help ensure a better overall experience and service for the guests

DUTIES:

• Oversaw housekeeping staff, inspected rooms, as well as cleaned guests rooms and common areas. Kept stock supplied and maintained excellent customer service.
• Supervised daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
• Developed and implemented training programs for staff to enhance cleaning techniques and efficiency.
• Managed inventory of cleaning supplies, optimizing cost control while maintaining stock levels.
• Conducted regular inspections of guest rooms and public areas to uphold cleanliness and safety standards.
• Coordinated scheduling for housekeeping staff, aligning shifts with occupancy rates for optimal coverage.
• Resolved guest complaints promptly, fostering a positive environment and enhancing overall experience.
• Collaborated with maintenance team to address facility issues impacting cleanliness or guest comfort.
• Analyzed housekeeping processes, initiating improvements that streamlined workflows and increased productivity.
• Worked with front desk to respond promptly to all guest requests.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Communicated repair needs to maintenance staff.
• Supervised daily operations of housekeeping team to ensure cleanliness and guest satisfaction.
• Implemented inventory control systems to manage supplies and reduce costs effectively.
• Conducted regular inspections to maintain high standards of cleanliness and safety compliance.
• Resolved guest complaints promptly, ensuring positive experiences and fostering repeat business.