Summary
Overview
Work History
Education
Additional Information
Timeline
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Brandy Howard

Fort Oglethorpe,GA

Summary

Talented Team Lead experienced and dedicated to enhancing employee satisfaction and business success. Fair and Friendly, with proven commitment to employee training and the guest experience. I'm a passionate and hardworking team player bringing necessary experience and knowledge to tackle any operational demand. I have been in the Hospitality business for 20 years and have enjoyed working my way through many different positions. Opening my last two new stores gave me additional confidence, excitement, and desire to further elevate my career.

Overview

7
7
years of professional experience

Work History

Team Lead

Topgolf
08.2020 - Current
  • Bi-weekly bar inventory and management of weekly deliveries.
  • Trained new team members by relaying information on company procedures and best practices for efficiency.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and monthly team goal efforts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with Performance concerns.
  • Maintaining shift excellence by minimizing comps and voids.
  • Highly focused and motivated in delivering memorable guest experiences,

Bartender

Topgolf
01.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties while training new team members.
  • Responsible for maintaining well-stocked bar to meet customer needs and visually appealing to Top Golf Brand.
  • Provide and oversee alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Efficiently maintain service well, 10 top bar top, and bar tables.
  • Monitor associate food discounts and orders.
  • Overseeing quality and changing out kegs and other bar needs.

Lead Bartender

Ruby Tuesday
01.2017 - 01.2019
  • Performed opening and closing duties while assisting the manager with guest/team voids, comps, and discounts.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Lead Bartender training efforts.

Education

High school diploma -

Marion Co. High School
Jasper, TN
2002

Additional Information

  • Awards , 2023 Silver Star Leadership 2023, Certifications and Licenses , TABC Certified ServSafe 2022 to 2023

Timeline

Team Lead

Topgolf
08.2020 - Current

Bartender

Topgolf
01.2020 - Current

Lead Bartender

Ruby Tuesday
01.2017 - 01.2019

High school diploma -

Marion Co. High School

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Brandy Howard