Enthusiastic training professional successful at developing and delivering training plans and supplementary materials to help employees excel. Experienced in both virtual and in person training methodologies.
Overview
22
22
years of professional experience
Work History
Corporate Leadership Development Trainer
Fred Pryor Seminars
03.2019 - Current
Collaborated with business leadership to set training objectives.
Conduct in-person/virtual training up to 8 hours.
Offered strategic feedback to direct leadership teams in operational decision-making and long-term planning.
Created curricula, research topics and conceptualized course format, subject matter and presentation.
Designed courses to meet company requirements and help develop new leaders within organizational structure.
Organized integration of critical leadership competencies into existing workflows.
Conducted educational workshops to spearhead employee training on available tools and optimal strategies.
Write, edit, and proofread training for approved courses.
To date, I have taught 200+ soft skills topics to management, leaders, and corporate staff throughout the US. (list available upon request)
Banking Specialist
TD Bank
10.2017 - 03.2019
Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Met customer call guidelines for service levels, handle time and productivity.
Identified customer desires and goals through needs-based sales tactics.
Opened new accounts and made changes to existing accounts.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Foreclosure Specialist
Shellpoint Mortgage Servicing
03.2015 - 10.2017
Prepared all notices of default as per terms of deed of trust on mortgage.
Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs.
Gathered information regarding lien payoff amounts, tax data and credit standing.
Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.
Loss Mitigation/Collections Specialist
BB&T Mortgage
01.2010 - 03.2015
Remained updated with latest information related to mortgage products and services being offered.
Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Explained legal aspects of loan to borrower, as well as payment terms and clauses.
Assessed clients' financial data to determine loan suitability.
Reached out to borrowers to discuss current status and loan workout options.