Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Ingram

Canton,OH

Summary

BDC Representative focused on assisting potential customers determine their vehicle needs and scheduling them with a test-drive appointment. Proactive approach to sales by open communication and vast knowledge of vehicle specifications. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

16
16
years of professional experience

Work History

BDC Assistant Manager

Royal Family Motors
North Canton, OH
03.2024 - Current
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Resolved customer complaints in a timely manner.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Provided accurate information to customers on products and services offered.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Scheduled follow-up appointments for customers when necessary.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Office Assisitant

Bills electrical and plumbing
New Castle, PA
09.2019 - 06.2021
  • Assisted in the development and implementation of office policies and procedures.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed inventory of office supplies and placed orders when needed.
  • Maintained an organized filing system of paper documents and electronic files.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Maintained logs of all incoming calls and assigned tasks

Supervisor

VXI Global Solutions - Canton
Canton, OH
01.2009 - 07.2019
  • Maintained accurate records of all customer interactions using the company's CRM system.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Investigated difficult or complex inquiries from customers.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Documented changes made within the department as part of continuous improvement efforts.
  • Ensured that agents complied with applicable laws regarding privacy protection.
  • Performed root cause analysis to identify opportunities for improvement in operations.
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Participated in hiring interviews and selection process for new team members.
  • Identified areas where additional training was needed among existing staff members.
  • Created incentives for employees who achieved high performance standards.
  • Monitored calls for quality assurance purposes.
  • Conducted performance reviews of call center staff and documented results.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.

Education

High School Diploma -

Shenango High School
New Castle, PA
06-1995

Skills

  • Appointment Setting
  • Follow-up calls
  • CRM Software
  • Goal-Oriented
  • Performance Tracking
  • Continuous Improvement
  • Professionalism
  • Processing payments
  • Attention to Detail
  • Time management abilities
  • Effective customer upselling

Timeline

BDC Assistant Manager

Royal Family Motors
03.2024 - Current

Office Assisitant

Bills electrical and plumbing
09.2019 - 06.2021

Supervisor

VXI Global Solutions - Canton
01.2009 - 07.2019

High School Diploma -

Shenango High School
Brandy Ingram