Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandy Isom

St. George

Summary

CRM-focused leader with a passion for customer relationships, workflow optimization, and process automation.


Excellent soft skills, problem solving skills, and a self-starter.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service & Marketing Manager

Petdoors.com
08.2024 - Current
  • Collaborate with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Implemented the use of Zoho Projects to manage workflow between direct reports, coordinating documents, planning and creative material distribution.
  • Directly helped increase sales revenue from $7.1M to $ 8.4M within 6 months

Process Improvement Specialist

Sunwarrior
06.2023 - 07.2024
  • Championed Lean Six Sigma methodologies, driving company-wide adoption and fostering a culture of continuous improvement.
  • Enhanced team performance by providing ongoing training, support, and guidance on best practices in process improvement.
  • Automated B2B order entry via Shopify Plus integrations and customizations.

Ecommerce Specialist

Soothing Company
11.2022 - 05.2023
  • Maintained working knowledge of company products, services and promotions.
  • Boosted online sales by 30% by implementing effective SEO strategies and optimizing product listings.
  • Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.

Customer Service Agent

Petdoors.com
11.2020 - 10.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Increased revenue by 15% using direct chats and upselling.

B2B Account Manager | Logistics Manager

Sunwarrior
06.2015 - 02.2020
  • Increased customer retention by building strong relationships and providing personalized account management.
  • Utilized CRM tools effectively to track account activity, ensure data accuracy, and maximize efficiency in managing client relationships.
  • Boosted sales revenue by 30% through identifying upsell opportunities and presenting tailored solutions to clients.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Managed customs compliance for smooth import/export operations, ensuring timely deliveries.
  • Oversaw the implementation of an updated warehouse management system, improving inventory accuracy and order processing times significantly.


Education

High School Diploma -

Pine View High School
St. George, UT
05-2010

Skills

  • Proven Leadership Experience
  • CRM knowledge - NetSuite, Zoho Projects, Zendesk, Gorgias, Shopify and Shopify
  • Exceptional Customer Support

Certification

  • Six Sigma Certification (White and Yellow Belt)
  • Workflow Academy through Aspireship

Timeline

Customer Service & Marketing Manager

Petdoors.com
08.2024 - Current

Process Improvement Specialist

Sunwarrior
06.2023 - 07.2024

Ecommerce Specialist

Soothing Company
11.2022 - 05.2023

Customer Service Agent

Petdoors.com
11.2020 - 10.2022

B2B Account Manager | Logistics Manager

Sunwarrior
06.2015 - 02.2020

High School Diploma -

Pine View High School

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Brandy Isom