Brandy Isom
St. George
Summary
CRM-focused leader with a passion for customer relationships, workflow optimization, and process automation.
Excellent soft skills, problem solving skills, and a self-starter.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service & Marketing Manager
Petdoors.com
08.2024 - Current
- Collaborate with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Implemented the use of Zoho Projects to manage workflow between direct reports, coordinating documents, planning and creative material distribution.
- Directly helped increase sales revenue from $7.1M to $ 8.4M within 6 months
Process Improvement Specialist
Sunwarrior
06.2023 - 07.2024
- Championed Lean Six Sigma methodologies, driving company-wide adoption and fostering a culture of continuous improvement.
- Enhanced team performance by providing ongoing training, support, and guidance on best practices in process improvement.
- Automated B2B order entry via Shopify Plus integrations and customizations.
Ecommerce Specialist
Soothing Company
11.2022 - 05.2023
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by 30% by implementing effective SEO strategies and optimizing product listings.
- Ensured smooth integration between e-commerce systems and third-party applications such as payment gateways and shipping providers.
Customer Service Agent
Petdoors.com
11.2020 - 10.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Increased revenue by 15% using direct chats and upselling.
B2B Account Manager | Logistics Manager
Sunwarrior
06.2015 - 02.2020
- Increased customer retention by building strong relationships and providing personalized account management.
- Utilized CRM tools effectively to track account activity, ensure data accuracy, and maximize efficiency in managing client relationships.
- Boosted sales revenue by 30% through identifying upsell opportunities and presenting tailored solutions to clients.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Managed customs compliance for smooth import/export operations, ensuring timely deliveries.
- Oversaw the implementation of an updated warehouse management system, improving inventory accuracy and order processing times significantly.
Education
High School Diploma -
Pine View High School
St. George, UT05-2010
Skills
- Proven Leadership Experience
- CRM knowledge - NetSuite, Zoho Projects, Zendesk, Gorgias, Shopify and Shopify
- Exceptional Customer Support
Certification
- Six Sigma Certification (White and Yellow Belt)
- Workflow Academy through Aspireship
Timeline
Customer Service & Marketing Manager
Petdoors.com
08.2024 - Current
Process Improvement Specialist
Sunwarrior
06.2023 - 07.2024
Ecommerce Specialist
Soothing Company
11.2022 - 05.2023
Customer Service Agent
Petdoors.com
11.2020 - 10.2022
B2B Account Manager | Logistics Manager
Sunwarrior
06.2015 - 02.2020
High School Diploma -
Pine View High School