Brandy Jackson
Houston,TX
Summary
Reliable Restoration Technician with a 8-year background conducting restoration activities on various buildings that have been damaged by fire, mold, water and weather. Adept at performing water extraction, floor drying, mildew and mold remediation and decontamination. An excellent communicator with great time management and customer service skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restoration Manager
Servpro/Rainbow
09.2016 - Current
Experienced Restoration Manager with a proven track record in fire and smoke restoration, microbial remediation, vandalism, and biohazard cleanup. Skilled in on-site residential and commercial cleaning, equipment setup, field management, and supervision of temporary labor personnel. Adept at maintaining a clean and organized work environment, ensuring adherence to safety protocols, and providing excellent customer service.
**Key Responsibilities:**
1. **Fire and Smoke Restoration:**
- Collaborate with restoration technicians to clean contents, structures, and conduct demolition as necessary.
2. **Microbial Remediation:**
- Manage and oversee microbial remediation efforts to ensure safe and effective cleanup.
3. **Vandalism and Biohazard Cleanup:**
- Lead cleanup operations for vandalism and biohazard incidents, adhering to safety regulations and protocols.
4. **On-Site Cleaning:**
- Supervise on-site residential and commercial cleaning activities, ensuring thorough and efficient restoration.
5. **Equipment Setup:**
- Coordinate equipment setup for restoration projects, ensuring proper functioning and utilization.
6. **Field Management:**
- Manage and supervise all temporary labor personnel on-site, providing guidance and support as needed.
7. **Inventory Control:**
- Account for inventory, consumables, and tools to maintain efficient operations and prevent shortages.
8. **Safety Protocols:**
- Develop and implement safety protocols for on-site personnel, ensuring compliance with industry standards.
9. **Quality Assurance:**
- Review completed work to verify consistency, quality, and adherence to restoration standards.
10. **Customer Service:**
- Provide excellent customer service, addressing client concerns and ensuring satisfaction with restoration services.
**Additional Responsibilities:**
- **Vehicle and Equipment Maintenance:**
- Manage and maintain the cleanliness and organization of vehicles, equipment, materials, and consumables.
- **Technical Support:**
- Offer technical guidance and support to technicians during restoration projects.
- **On-Call Availability:**
- Be available for on-call duties to respond to emergency restoration situations promptly.
**Qualifications:**
- Strong background in restoration services with hands-on experience in fire and smoke restoration, microbial remediation, and biohazard cleanup.
- Excellent leadership and communication skills to effectively manage and coordinate restoration activities.
- Proficient in inventory management, equipment setup, and quality assurance processes.
- Knowledge of safety regulations and protocols in the restoration industry.
- Commitment to providing exceptional customer service and ensuring client satisfaction.
**Certifications:**
- Relevant certifications in restoration management, such as IICRC certifications, are a plus.
Restaurant Manager
McDonald's - Lake Charles, LA
01.2004 - 04.2014
Dedicated Breakfast Manager with expertise in overseeing breakfast operations, managing labor and food costs, and ensuring smooth transitions between breakfast and lunch shifts. Skilled in leading a team, managing financial transactions, and maintaining operational efficiency in a restaurant setting.
**Key Responsibilities:**
1. **Operational Management:**
- Supervise breakfast shift operations, ensuring quality service and meeting customer expectations.
2. **Labor and Food Cost Management:**
- Monitor and control labor costs by scheduling staff efficiently, and optimize food costs through inventory management and portion control.
3. **Shift Management:**
- Manage breakfast shift operations, including staff assignments, customer service, and maintaining a productive work environment.
4. **Transition Management:**
- Facilitate smooth transitions from breakfast to lunch service, ensuring seamless changes in menu offerings and service procedures.
5. **Financial Transactions:**
- Handle daily deposits, oversee money-handling procedures, and manage cash flow by exchanging and securing change for the day.
6. **Team Leadership:**
- Lead and motivate a team of breakfast staff by providing guidance, training, and support to ensure operational excellence.
7. **Customer Service:**
- Ensure exceptional customer service by addressing customer needs, resolving issues promptly, and maintaining a welcoming dining environment.
8. **Quality Control:**
- Maintain food quality standards, uphold cleanliness protocols, and enforce health and safety regulations.
9. **Banking Procedures:**
- Manage banking transactions, including depositing funds at the bank, reconciling accounts, and obtaining change for daily operations.
**Additional Responsibilities:**
- **Inventory Management:**
- Monitor inventory levels, order supplies as needed, and track food costs to optimize profitability.
- **Menu Planning:**
- Collaborate with the chef or kitchen staff to plan breakfast and lunch menus, ensuring variety, freshness, and cost-effectiveness.
- **Training and Development:**
- Conduct training sessions for staff on service protocols, menu items, and safety procedures to maintain a skilled and knowledgeable team.
**Qualifications:**
- Proven experience as a breakfast manager or similar role in the restaurant industry.
- Strong leadership and communication skills to manage staff effectively and foster a positive work environment.
- Excellent organizational abilities to coordinate shifts, manage finances, and ensure operational efficiency.
- Understanding of food safety regulations, sanitation standards, and customer service best practices.
- Ability to handle financial transactions, banking procedures, and maintain accurate records.
**Certificates and Training:**
- Possession of food safety certifications (e.g., ServSafe) and training related to restaurant management is a plus.
Education
GED -
Skills
1 **Restoration Industry Expertise**: Demonstrating in-depth knowledge and understanding of the restoration industry trends, regulations, and best practices gained over 8 years
2 **Comprehensive Restoration Skills**: Proficiency in a wide range of restoration techniques and processes honed over 8 years of hands-on experience in the field
3 **Specialized in Fire Restoration**: Extensive expertise and experience in fire damage restoration, including fire damage assessment, cleanup, and restoration techniques
4 **Heavy Equipment Operation**: Skilled in operating a variety of heavy equipment essential for restoration projects, ensuring safe and efficient operations
5 **Drywall Installation and Repair**: Proficient in drywall installation, repairs, finishing, and other related tasks to restore properties effectively
6 **Construction Industry Knowledge**: Comprehensive understanding of construction practices, building codes, materials, and processes acquired over 8 years, facilitating effective project management
7 **Facilities Maintenance**: Skilled in facilities maintenance, including routine inspections, repairs, and upkeep of buildings and equipment to ensure proper functioning and safety
Certification
- IICRC Certification, 09/01/16, 11/01/23
Timeline
Restoration Manager
Servpro/Rainbow
09.2016 - Current
Restaurant Manager
McDonald's - Lake Charles, LA
01.2004 - 04.2014