Brandy Jackson
Healthcare Professional
Cedar Park,TX
Summary
Highly Effective Healthcare Professional offering over 10 years experience in fast-paced settings, committed to providing excellent communication and leadership skills. Proven history of precepting clinic staff with superior performance at individual, team and organizational levels. Sufficient knowledge of professional workflow standards, concepts, policies and practices. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Certified OB/GYN Medical Assistant II
Baylor Scott & White
12.2023 - Current
- Scheduled new patient and follow up care appointments, conducted follow-up calls with patients post-treatment,offered support and reinforcing recommendations from physicians.
- Expedited referral processes for patients in need of specialized care by effectively communicating with other healthcare providers.
- Oriented and trained new staff on proper procedures and policies such as updating inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed over 30 routine lab tests accurately, supporting timely diagnoses for patients'' OB/GYN issues daily.
- Demonstrated adaptability during high-pressure situations, remaining professional while prioritizing urgent needs ensuring patient comfort and understanding.
- Maintained full compliance with HIPAA regulations in all aspects of patient interaction and recordkeeping.
- Supported duties for diagnostic and technical treatment such as setting up special medical equipment and assisted doctors in performing routine OB/GYN exams smoothly while maintaining strict privacy standards throughout processes.
Lead Ambulatory Service Representative
Texas Children's Hospital, Women Services
2 2023 - 10.2023
- Scheduled new patient and follow up care for Woman Services as well as specialty care patients.
- Monitored and managed high volume schedules, and work queues for patient scheduling.
- Handled chart audits and report outs for management.
- Assisted management with over 50 patient concerns and directing calls to appropriate departments for timely resolution daily.
- Coordinated referral processes, working closely with physicians'' offices to secure necessary authorizations for timely care delivery.
- Verified patient insurance eligibility and entered patient information into system. Processed payments credit cards, maintaining accurate records of transactions, and Informed patient of self-pay balances owed to facility.
- Trained new hires on department procedures, protocols, software usage, fostering environments of teamwork and knowledge sharing among our team.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes also demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Contributed to positive work environments by maintaining open communication with team members and supporting cross-functional tasks as needed.
- Established strong professional relationships with patients and their families, gaining trust in ambulatory services and enhancing patient loyalty.
Department Assistant/Education Support
Texas Children's Hospital PM&R
06.2022 - 02.2023
- Scheduled new patient appointments and Peer to Peers for Physicians.
- Conducted onboarding to help new medical students, fellows, and residents adjust to administrative and performance aspects of jobs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Collaborated with vendors to orchestrate efficient documentation of Title XIX's and other documents for patients
- Managed applications, demographics and participant information of health education programs.
- Planned, formulated, assessed goals, policies and activities designed to implement educational objectives and performance standards in MedHub, ACGME, Thalamus and other software programs throughout BCM and TCH.
- Coordinated regular meetings to review PM&R Fellowship program and services to improve recruitment of candidates.
- Assisted with marketing, advertising, and PR for departments Fellowship program to drive PM&R Fellowship program growth.
- Assisted PM& R Fellowship program improve outreach efforts and results with fresh designs for educational materials and visual aids.
- Promoted available educational resources, connected Fellows, Residents, and Medical Students with services.
- Assisted with development of improved seminars and training materials.
- Created plans, communicated deadlines to Fellow, Residents, Medical Students, and Physicians to complete projects on time.
- Maintained energy with enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Medical Assistant
Texas Children's Hospital, TMC Cardiology
01.2021 - 06.2022
- Preceptor of new medical assistants and nurses on clinic flow while establishing standards of practice and organizational policies. Educated medical assistants on proper use and documentation of Ambulatory blood pressure monitors.
- Collaborated with clinic manager to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes. Assisted with interviewing possible candidates to accomplish hiring objectives.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment to achieve devise initiatives for improving patient and nursing satisfaction,retention and morale.
- Documented patient vital signs and health history into EMR.
- Prepared patients for testing such as X-Rays, ECG, and Echocardiograms
Patient Care Technician
MD Anderson Cancer Center
08.2019 - 10.2020
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Performed 12 patient vitals such as temperature, blood pressure and blood sugar levels, urine input/output collecting assisted in removing IV's and Foley Catheters per 12 hour shifts.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Nursing Assistant
Private Duty
09.2013 - 12.2019
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Identified and reported unsafe situations to maintain adherence to safety protocols
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Clinical Administrative Coordinator
United Health Group
11.2014 - 6 2017
- .Monitored and scheduled patient appointments for Service Coordination.
- Worked the work queues and coordinated referral processes, by working closely with physicians'' offices to secure necessary authorizations for timely care delivery.
- Verified patient insurance eligibility and entered patient information into system. Processed payments credit cards, maintaining accurate records of transactions, and Informed patient of self-pay balances owed to facility.
- Provided comprehensive support to patients,families and department staff by communicating with other departments and providing translation services where needed.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for staff. Provided care and progress reports to patients.
- Assisted in managing daily activities of clinical team consisting of nurses and support staff
Temporary Intake Coordinator
Maxim Healthcare/United Health Group
06.2014 - 10.2014
- Collaborated with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Supported office staff and operational requirements with administrative tasks.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Maintained current and accurate medical records for patients.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
Office Assistant/Volunteer
Endeavor Medical Systems
12.2005 - 12.2007
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Managed supplies, processed new orders and maintained inventory organization for team.
- Offered quality clerical support to department personnel.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Collected information for staff and entered into computer system.
Office Assistant/File Clerk
Medical Plus Supplies
11.2004 - 12.2005
- Implemented improvements to file systems and procedures.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded to internal and external requests for information.
- Administered gathering and preparation of medical files within strict deadlines.
- Interacted with customers by phone, email or in-person to provide information
- Monitored usage of medical supplies and contacted vendors to place new orders for replenishment
Education
Bachelor Of Applied Science - Healthcare Administration
Austin Community College
Austin, TX 10.2023 - Current
Associate of Applied Science - Health Sciences
Houston Community College
Houston, TX 08.2018 - 10.2020
Certificate - Nursing Assistant
Houston Community College
Houston, TX 06.2019 - 08.2019
Skills
Charting and clinical documentation
Schedule management
Medical office administration
Planning and Coordination
Infertility treatment
Gynecological Procedures
Patient Care Coordination
Patient Care
Certification
Certified Nurses Assistant
Timeline
Certified OB/GYN Medical Assistant II
Baylor Scott & White
12.2023 - Current
Bachelor Of Applied Science - Healthcare Administration
Austin Community College
10.2023 - Current
CCMA - Certified Clinical Medical Assistant
08-2023
Department Assistant/Education Support
Texas Children's Hospital PM&R
06.2022 - 02.2023
Medical Assistant
Texas Children's Hospital, TMC Cardiology
01.2021 - 06.2022
Patient Care Technician
MD Anderson Cancer Center
08.2019 - 10.2020
Certified Nurses Assistant
08-2019
Certificate - Nursing Assistant
Houston Community College
06.2019 - 08.2019
Associate of Applied Science - Health Sciences
Houston Community College
08.2018 - 10.2020
Clinical Administrative Coordinator
United Health Group
11.2014 - 6 2017
Temporary Intake Coordinator
Maxim Healthcare/United Health Group
06.2014 - 10.2014
Nursing Assistant
Private Duty
09.2013 - 12.2019
Office Assistant/Volunteer
Endeavor Medical Systems
12.2005 - 12.2007
Office Assistant/File Clerk
Medical Plus Supplies
11.2004 - 12.2005
Lead Ambulatory Service Representative
Texas Children's Hospital, Women Services
2 2023 - 10.2023