HEALTH/HOME /Patient Care Coordinator
Home Instead
- Coordinated healthcare and home care services so clients received respectful, consistent support that matched dignity and individual needs.
- Supported direct support workers, field supervisors, and direct care staff to maintain quality service delivery and followed agency standards.
- Confirmed services matched current CPOC and individual service plans (ISP).
- Completed client wellness and safety check-ins to spot changes in needs, concerns, or service issues.
- Performed unannounced supervisory visits to review staff performance and service quality.
- Completed supervisory visits for newly hired and existing employees.
- Reviewed progress notes, timesheets, and service documentation each week for accuracy, completeness, and compliance.
- Monitored and documented services delivered, including discrepancies such as unworked client time.
- Maintained current client charts, home binders, timesheet binders, and other required records.
- Updated client home binders each year and completed quarterly purges of outdated home and timesheet documents.
- Completed chart purges as needed while maintaining confidentiality and proper recordkeeping practices.
- Prepared intake packets for new clients, coordinated required service agreements, obtained signatures, and set up client binders.
- Assisted with client tracking charts and monitoring required documentation.
- Coordinated staffing based on client needs and assisted with hiring qualified personnel.
- Supported staff orientation, annual training, and other training needed for safe, effective performance.
- Supported direct care staff through performance evaluations and supervisory follow-up.
- Communicated with clients, families, staff, administrators, HR personnel, providers, and support partners.
- Served as liaison between Loving Hearts clients, families, healthcare providers, and client support team members.
- Addressed client and staff complaints, concerns, and service needs promptly and documented follow-up actions.
- Attended and took part in staff meetings, required trainings, and organizational meetings.
- Led staff and central office meetings when assigned.
- Requested team meetings when client services, support needs, or care plans changed.
- Provided on-call support as needed to maintain continuous and reliable service delivery.
- Prepared detailed weekly reports and kept administrative files and records organized.
- Printed and maintained monthly prior authorization documents.
- Supported compliance with agency policies, procedures, state regulations, and federal requirements.
- Monitored required licenses, certifications, and staff compliance requirements.
- Maintained safe, clean, professional, and organized workplace and client-service environment.
- Supported daily agency operations and continuous client service delivery.
- Promoted client-centered care focused on dignity, safety, independence, and quality of life.
- Completed additional duties and responsibilities as assigned by the administrator.