Brandy Jennings
Summary
Dedicated CSR/Consultant with a strong motivation to ensure customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and consistently exceed sales quotas. Reliability, drive, and strong time management and prioritization skills contribute to my success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Representative/Chat Advisor
Kelly Services
06.2022 - 07.2024
- Interacting with up to 5 customers at a time
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Locating music, apps, and movies on various devices
- Billing issues
- Fraud management
- Product feature inquiries
- Resolving username and password difficulties
- Troubleshooting email, wi-fi connectivity and web browser issues
- Navigating customers through various apps
- Data back-up, sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
Licensed Health Insurance Agent
TogetherHealth
03.2020 - 05.2022
- Remain compliant with Medicare guidelines and accurately present disclosures amongst different states
- Knowledge of basic computer applications and work related software applications
- Enrolled people who are 65 or older in HMOs and PPOs plans
- Answer incoming calls and connect individuals with Medicare products that fit their needs
- Effectively sell and close sales, ensuring 100% customer happiness
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Priority Banker
Regions Bank
05.2019 - 03.2020
- Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services
- Achieves required levels of inbound phone calls.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Customer Service Representative
Convey Health Solutions
03.2015 - 04.2019
- Consulting with customers to review health related products and services
- Discussing customer needs and assisting with the best solutions for their individual situations
- Opening and maintaining customer accounts and information
- Creating customer solutions with compassion by listening and selecting the best and fastest solution to customer inquiries
- Resolving customer technical issues with patience and understanding
- Identifying any additional needs the customer may have and helping them to upgrade products or services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Performance Base Preparatory Academy
Ft. Pierce, FL06.2015
Skills
- Typing
- Salesforce
- Organizational Skills
- Financial Services
- Money Management
- Insurance Sales
- Technical support
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Microsoft Excel
- Banking
- Analysis Skills
- Account Management
- Time Management
- Loan processing
- Cash Handling
- Mentoring
- Call center management
- Troubleshooting
- Computer Networking
- Marketing
- Sales
- Communication skills
- Customer service expert
- Problem Resolution
Certification
Health Insurance License, 04/01/20, Florida, 2-40
Timeline
Technical Support Representative/Chat Advisor
Kelly Services
06.2022 - 07.2024
Licensed Health Insurance Agent
TogetherHealth
03.2020 - 05.2022
Priority Banker
Regions Bank
05.2019 - 03.2020
Customer Service Representative
Convey Health Solutions
03.2015 - 04.2019
High School Diploma -
Performance Base Preparatory Academy
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