Brandy Jimenez
Monrovia,CA
Summary
Experienced specialist proficient in interpreting and implementing quality assurance standards. Expertise in investigating customer complaints and non-conformance issues. Strong problem-solving and analytical skills with extensive knowledge of QA terms, tools, and methodologies. Highly motivated with a desire for new challenges.
Overview
5
5
years of professional experience
Work History
Conduct Specialist
Liberty Behavioral & Community Services
Pasadena, CA, CA
12.2023 - Current
- Coordinated with other departments to ensure efficient workflow processes.
- Researched and analyzed participant feedback to identify areas of improvement.
- Reviewed documents for accuracy before submission or publication.
- Generated reports to track the performance metrics of participants.
- Maintained accurate records of customer interactions and feedback.
- Conducted regular meetings with staff to review progress and address any concerns.
- Implemented process improvements to increase efficiency and reduce costs.
- Provided technical support for participants in resolving complex issues.
- Participated in ongoing training and compliance activities.
- Evaluated the needs of participants and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Homecare Coordinator
Gary and Mary West PACE
Vista, CA
07.2021 - 10.2023
- Supervises home care coordinator's personal Care Attendants (30 employees)
- HR responsibilities: phone screening, interviews, competencies, initial onboarding of new homecare employees, and staff scheduling
- Creates workflows for day center operations and ensures personal care attendants comply
- Participates as a member of the Interdisciplinary Team (IDT) and in initial, semi-annual, unscheduled, and annual assessments
- Attends morning IDT meetings and reports changes in participants’ status to appropriate disciplines regularly
- Performs home care safety assessments for initial enrollment of participants
- Oversees documentation of Personal Care Attendants to maintain compliance
- Developed and implemented operational policies and procedures to ensure the efficiency and accuracy of workflows.
- Monitored employee productivity levels regularly to identify areas of improvement.
- Resolved customer complaints promptly while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Lead Sales Associate/Customer Service Rep
Luke AFB Commissary - DECA
05.2019 - 07.2021
- Teller experience regarding handling withdrawals, deposits, handling cash, and other financial activities
- Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner
- Received payments, issued receipts, and kept track of all cash and credit transactions
- Track transactions on balance sheets and report any discrepancies
- Worked with other cashiers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed
- Logged and closed sales reports
- Resolved customer complaints, guided them and provided relevant information
- Communicated with customers in person and over the phone
- Maintained clean/organized workspace
- Stocked merchandise throughout the store
- Helped in different departments of the workplace area when needed/asked to
- Provided amazing customer service.
- Assisted customers with online ordering inquiries or problems.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Managed inventory levels by placing orders as needed.
- Promoted store credit card program by offering discounts for signing up.
- Assisted with the training of new sales associates.
Education
Bachelor of Science in Healthcare Administration -
Grand Canyon University
Phoenix, AZ08.2024
Associates in Life Science -
Tohono O’Odham Community College
05.2017
Skills
- Healthcare Management
- Care Coordination
- Excellent Communication
- Problem-Solving
- Teamwork and Collaboration
- Root Cause Analysis
- Quality Assurance
- Management collaboration
Accomplishments
- Member of the National Society of Collegiate Scholars (NSCS)
- Member of Alpha Chi National College Honor Society (AX)
- Full basketball scholarship to Tohono O’odham for an associate degree.
- Made President’s list for accomplishing maintaining a high GPA.
- Volunteer basketball coach for youth teams.
Personal Information
Title: Bachelors in Healthcare Administration
Timeline
Conduct Specialist
Liberty Behavioral & Community Services
12.2023 - Current
Homecare Coordinator
Gary and Mary West PACE
07.2021 - 10.2023
Lead Sales Associate/Customer Service Rep
Luke AFB Commissary - DECA
05.2019 - 07.2021
Bachelor of Science in Healthcare Administration -
Grand Canyon University
Associates in Life Science -
Tohono O’Odham Community College
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