Brandy-Jo Tuttle
Enfield,NH
Summary
Dedicated individual looking to join a dedicated team.. Professional logistics specialist with proven ability to streamline inventory processes and optimize supply chain efficiency. Strong collaborative skills and adaptable to dynamic environments, ensuring reliable and consistent performance. Expertise in inventory management systems, data analysis, and problem-solving, resulting in effective inventory control and operational excellence.
Overview
26
26
years of professional experience
Work History
Inventory Specialist
Stoney Brook Veterinary Hospital
09.2019 - Current
- Completed physical inventory counts each quarter.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Assisted in cost reduction initiatives through accurate inventory control and strategic purchasing decisions.
- Performed data entry and completed proper paperwork.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Coordinated with suppliers to resolve any discrepancies between purchase orders and delivered products, ensuring smooth operations within the pharmacy department.
- Implemented inventory control measures that effectively reduced medication stockouts and improved overall patient satisfaction.
- Ensured uninterrupted patient care by proactively identifying potential supply chain issues and addressing them effectively.
Pharmacy Technician
Stoney Brook Veterinary Hospital
09.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Accounts Receivable Clerk
Stoney Brook Veterinary Hospital
09.2019 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Utilized Microsoft Excel, AviMark and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Client Care Supervisor
Stoney Brook Veterinary Hospital
09.2019 - Current
- Adapted quickly to changes in company procedures and market trends, ensuring that the Client Care team remained at the forefront of best practices for providing exceptional support to our clients.
- Coordinated with other departments to streamline communication and enhance overall client experience.
- Facilitated regular team meetings to discuss performance goals, progress updates, and ongoing challenges.
- Enhanced client satisfaction by promptly addressing concerns and providing effective solutions.
- Managed escalated calls, resolving complex issues and maintaining high levels of client satisfaction.
- Created a welcoming environment for clients by demonstrating empathy and understanding during interactions.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Answered customer questions via telephone, email and live chat services.
Client Care Specialist/Supply Chain Coordinator
SAVES
03.2018 - 09.2019
- Duties included greeting clients, scheduling appointments, quickly triaging patients, taking payments, helping clients apply for Care Credit and Wells Fargo, communicating with referring veterinary clinics, answering phones, sometimes with distraught clients, taking inventory and ordering supplies for the hospital, including DEA controlled drugs, working with vendors to get in supplies, such as IDEXX and Animal Blood Resources
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
Barn Manager
First Choice Riding Academy
01.2008 - 06.2019
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Supervised seasonal staff during busy periods, providing clear direction and ongoing support to ensure a high level of service delivery.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Evaluated prospective boarding clients based on compatibility with existing clientele as well as available barn space capacity constraints.
- Reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Assisted in hosting equestrian events at the facility by coordinating logistics such as venue setup, participant registration, hospitality services delivery among others.
- Groomed and tacked up multiple horses in a given day for head trainer.
Digital Mapping Specialist Level 3
TomTom
01.1999 - 01.2008
- Duties included properly digitizing and entering appropriate data for new geography, editing data for existing geography, leading a team of six others to complete projects on time and creating and writing work standards
Education
High School Diploma -
Hanover High School
Hanover, NH06.1994
Skills
- Client Relationship Building and Management
- Delegation and Supervision
- Customer Relations
- Proficient in Microsoft Office Suite
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities and Task Prioritization
- Reliability, Adaptability and Flexibility
- Excellent Communication
- Organizational Skills
- Task Prioritization
- Customer Billing
Timeline
Inventory Specialist
Stoney Brook Veterinary Hospital
09.2019 - Current
Pharmacy Technician
Stoney Brook Veterinary Hospital
09.2019 - Current
Accounts Receivable Clerk
Stoney Brook Veterinary Hospital
09.2019 - Current
Client Care Supervisor
Stoney Brook Veterinary Hospital
09.2019 - Current
Client Care Specialist/Supply Chain Coordinator
SAVES
03.2018 - 09.2019
Barn Manager
First Choice Riding Academy
01.2008 - 06.2019
Digital Mapping Specialist Level 3
TomTom
01.1999 - 01.2008
High School Diploma -
Hanover High School
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