Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brandy Johnson

Florence,KY

Summary

Dynamic leader with a proven track record at Cengage Learning, adept in system monitoring and fostering team building. Excelled in enhancing data recovery efficiency and mentoring staff, achieving significant improvements in incident management. Skilled in problem resolution and customer service, consistently delivering results beyond expectations.

Overview

2024
2024
years of professional experience

Work History

Backup Lead

Cengage Learning
  • Conducted regular audits of backup systems, identifying areas for improvement and addressing potential risks.
  • Provided support during actual disaster recovery events, leading the team in executing established protocols efficiently.
  • Enhanced data recovery efficiency by implementing robust backup strategies and procedures.
  • Trained junior staff on best practices in data backup and recovery, fostering a culture of knowledge sharing and continuous improvement.
  • Maintained accurate documentation of backup policies and procedures, facilitating easy reference for team members.
  • Collected, arranged, and input information into database system.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Landscaper

Land Over Green
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Utilized power tools and landscaping machines to maintain outdoor areas.

Server/Bartender/Bookkeeper

BJ's Restaurant & Brewhouse
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Handled day-to-day accounting processes to drive financial accuracy.

Restaurant Service Manager

Buckhead Mountain Grill
  • Cultivated a cohesive restaurant culture based on teamwork, respect, diversity inclusion principles.
  • Ensured consistent food quality, working closely with the kitchen staff to maintain high standards of preparation and presentation.
  • Strengthened team communication skills through regular staff meetings, promoting open dialogue and constructive feedback exchange.
  • Organized successful special events and private functions, coordinating logistics with clients for smooth execution of every detail.
  • Improved customer satisfaction by attentively addressing guest concerns and promptly resolving issues.
  • Streamlined inventory management processes, reducing waste and controlling costs more effectively.
  • Increased repeat business, building strong relationships with patrons through exceptional service and personalized attention.
  • Provided exceptional guest experiences, consistently adhering to company service standards throughout all front-of-house operations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.

Bar Manager/Server

El Rio Bravo Restaurante
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.

Phone Sales Representative

E-Worls Communication
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Collaborated with team members to share best practices, enhancing overall team performance.
  • Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
  • Maintained accurate records of all transactions with customers in compliance with company policies and procedures regarding data privacy protection and reporting standards.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Recorded contact information of customers and potential customers in internal database.
  • Completed daily and weekly sales reporting using assigned tools.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Developed extensive knowledge of products and services to better assist customers.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Utilized sales techniques to build customer interest and close sales.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Car Salesperson

Wheels and Deals of Alexandria
  • Cultivated a cohesive restaurant culture based on teamwork, respect, diversity inclusion principles.
  • Ensured consistent food quality, working closely with the kitchen staff to maintain high standards of preparation and presentation.
  • Strengthened team communication skills through regular staff meetings, promoting open dialogue and constructive feedback exchange.
  • Organized successful special events and private functions, coordinating logistics with clients for smooth execution of every detail.
  • Improved customer satisfaction by attentively addressing guest concerns and promptly resolving issues.
  • Streamlined inventory management processes, reducing waste and controlling costs more effectively.
  • Increased repeat business, building strong relationships with patrons through exceptional service and personalized attention.
  • Provided exceptional guest experiences, consistently adhering to company service standards throughout all front-of-house operations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Maximized quality assurance by completing frequent line checks.

Maintenance Supervisor/Make Ready Technician

ME Real Estate
03.2022 - 11.2023
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised Number employees and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
  • Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
  • Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
  • Enhanced tenant satisfaction by providing timely and efficient repairs in individual units.
  • Consistently met or exceeded performance expectations, resulting in positive feedback from supervisors and colleagues.
  • Supported property manager with accurate documentation of completed work orders, maintaining comprehensive records for future reference.
  • Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.
  • Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for the property management company.
  • Reduced downtime between tenants by quickly preparing vacant units for new occupants.
  • Improved property appearance by performing thorough inspections and addressing maintenance issues promptly.

Server/Bartender/Event Setup Lead

Ft Mitchell Country Club
01.2021 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Completed requisitions to maintain required stock par levels.
  • Engaged with frontline employees to understand their challenges and perspectives, leading to more effective problem-solving.

Server/Bartender

Mayas Mexican Restaurante
12.2021 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated multi lingually with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices multi lingually with kitchen staff to deliver customer meals in timely manner.

Education

Associate In Arts - Spanish Language And Literature

Gateway Community And Technical College
Edgewood, KY

Skills

  • Problem resolution
  • Training and mentoring
  • System monitoring
  • Incident management
  • Customer service
  • Attention to detail
  • Goal oriented
  • Verbal and written communication
  • Team building
  • Staff management
  • Complex Problem-solving
  • Multitasking

Languages

Spanish
Professional Working

Timeline

Maintenance Supervisor/Make Ready Technician

ME Real Estate
03.2022 - 11.2023

Server/Bartender

Mayas Mexican Restaurante
12.2021 - 12.2022

Server/Bartender/Event Setup Lead

Ft Mitchell Country Club
01.2021 - 11.2023

Backup Lead

Cengage Learning

Landscaper

Land Over Green

Server/Bartender/Bookkeeper

BJ's Restaurant & Brewhouse

Restaurant Service Manager

Buckhead Mountain Grill

Bar Manager/Server

El Rio Bravo Restaurante

Phone Sales Representative

E-Worls Communication

Car Salesperson

Wheels and Deals of Alexandria

Associate In Arts - Spanish Language And Literature

Gateway Community And Technical College

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Brandy Johnson