Brandy Johnson
Enterprise,Alabama
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
14
14
years of professional experience
Work History
Unit Secretary, Security
Southeast Health Medical Center
08.2021 - Current
- Managed incoming calls and directed to appropriate department.
- Supported office staff and operational requirements with administrative tasks.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Conducted phone interviews of potential new hires and set up in person interviews.
- Assisted coworkers and staff members with special tasks on daily basis.
COVID-19 Screener
Personel Resources
04.2021 - 08.2021
- Work as a temporary worker at Southeast Health Medical Center
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Answered patient inquiries and provided information about healthcare services.
- Oversaw in-person and curbside patient registration and processing.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
Phlebotomy Technician
Grifols
03.2020 - 04.2021
- Labeled blood vials with critical information like time of collection, date and patient name
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Interviewed patients and analyzed and documented medical records to update and file documents
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self
- Built trust and minimized patient discomfort during phlebotomy procedures
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
Senior Sales Consultant
Mary Kay
01.2011 - 04.2020
- Developed large base of repeat clientele through various methods, including quick return phone calls and truthful responses to questions
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone or in person
- Strengthened current product portfolio by creating strategic brand-building events
- Employed extensive product knowledge to cultivate existing customer relationships and developed rapport with new ones
- Assisted in the recruitment and mentoring of staff to meet the demands of the department
- Coached personnel on follow-up processes, sales and consultative sales approaches
- Monitored and oversaw staff performance to attain accurate individual and team target metrics
Sales Merchandiser
Swire Coca-Cola
08.2014 - 07.2015
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Provided feedback on competitor activity, policies and best practices to streamline internal operating model
- Uphold stock levels and pricing for multiple product lines
- Managed vendor chargebacks and follow up to maintain balanced inventory
- Printed labels and tags for for-sale merchandise
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across six locations
- Displayed appropriate signage for products and sales promotions
- Established and maintained proper high-traffic displays, resulting in increased sales
Medical Receptionist
American Red Cross
05.2013 - 06.2014
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Observed strict HIPAA guidelines at all times according to company policy
- Greeted callers with enthusiasm, answering all phone calls by second ring
- Answered multi-line phone system and directed callers to requested personnel and departments
- Scheduled and followed up on patient appointments and maintained patient files
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Took messages from patients and promptly relayed to appropriate staff
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants
Education
Graduate Certificate - Medical Billing And Coding
Cambridge College
Atalanta, GA05-2025
Certificate - Phlebotomy
Pikes Peak Community College
Colorado Springs, CO08.2018
Certificate - Nursing Assistance
Pikes Peak Community College
Colorado Springs, CO07.2016
General Studies - undefined
Marina High School
Huntington Beach, CA06.2003
Skills
- HIPAA guidelines
- Front desk operations
- Records management
- Patient callbacks
- Telephone etiquette
- Data management
- Time management
- Friendly, positive attitude
- Reliable and trustworthy
- Customer service
- Conflict resolution
Languages
American Sign Language
Professional Working
Timeline
Unit Secretary, Security
Southeast Health Medical Center
08.2021 - Current
COVID-19 Screener
Personel Resources
04.2021 - 08.2021
Phlebotomy Technician
Grifols
03.2020 - 04.2021
Sales Merchandiser
Swire Coca-Cola
08.2014 - 07.2015
Medical Receptionist
American Red Cross
05.2013 - 06.2014
Senior Sales Consultant
Mary Kay
01.2011 - 04.2020
Certificate - Nursing Assistance
Pikes Peak Community College
General Studies - undefined
Marina High School
Graduate Certificate - Medical Billing And Coding
Cambridge College
Certificate - Phlebotomy
Pikes Peak Community College
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