Summary
Overview
Work History
Education
Skills
References
Timeline
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Brandy Johnston

Gulf Shores

Summary

Results-driven professional with expertise in team management, quality assurance, and budget control. Proven ability to implement effective strategies that enhance customer satisfaction and operational efficiency. Dedicated owner with a strong focus on customer relationship management and staff training. Successfully maintained high standards in service delivery and inventory control, leading to increased client satisfaction and operational success. Dynamic leader with a track record in staff training and operational oversight. Known for fostering strong customer relationships and ensuring quality standards, ready to drive impactful results in a new opportunity. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

13
13
years of professional experience

Work History

Owner

Brandy's Condo Cleaning, LLC
Gulf Shores
01.2016 - Current
  • Managed daily operations of condo cleaning services, ensuring high standards of cleanliness.
  • Supervised a team of cleaners to meet quality benchmarks consistently.
  • Developed tailored cleaning schedules based on client requirements.
  • Trained staff in effective cleaning techniques and safety protocols.
  • Implemented inventory control for cleaning supplies and equipment management.
  • Conducted site inspections to uphold cleanliness and safety standards.
  • Maintained positive client relationships through proactive communication.
  • Resolved customer inquiries and concerns promptly and professionally.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Owner

Island Life Nutrition
Foley
08.2020 - 04.2024
  • Oversaw inventory management and product sourcing for nutritional goods.
  • Trained and supervised staff on customer service best practices.
  • Implemented marketing strategies to promote health products and services.
  • Developed relationships with suppliers to ensure quality products.
  • Maintained financial records and managed budgeting processes effectively.
  • Ensured compliance with health regulations and safety standards in-store.
  • Created a welcoming atmosphere for customers seeking nutrition advice.
  • Maintained records of sales, profits and losses within the store.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Managed inventory levels, restocking shelves as needed.
  • Provided training for employees on product knowledge and customer service techniques.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Created a unique shopping experience for customers by providing personalized service.
  • Ensured compliance with state and local laws regarding business operations.
  • Developed store policies and procedures to ensure customer satisfaction.
  • Organized and scheduled staff to maximize efficiency in the store.
  • Negotiated contracts with vendors to secure best prices for products.
  • Increased business by developing new marketing and promotional strategies.
  • Planned promotional campaigns for new products or specials.
  • Oversaw the maintenance of all equipment used in the store's operations.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Tracked employee performance and provided feedback regularly to ensure quality standards were met.
  • Directed and managed employees to consistently meet performance targets.
  • Analyzed financial data to identify trends that could improve operational performance.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Hosted special events to boost brand awareness and increase community engagement.

CNA

Greene County Hospital
Leakesville
02.2013 - 06.2016
  • Assisted patients with daily living activities and personal care tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and safety standards in patient care environments.
  • Documented patient information accurately in medical records systems.
  • Collaborated with healthcare team to provide comprehensive patient care.
  • Educated patients and families on health management and safety practices.
  • Transported patients safely within the facility for treatments or procedures.
  • Supported nursing staff with routine tasks and administrative duties efficiently.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Participated in educational programs designed to improve knowledge of health care practices.

Correctional Officer

South Mississippi Correctional Institution
Leakesville
02.2013 - 06.2016
  • Supervised inmate activities and maintained order within the facility.
  • Conducted regular inspections to ensure safety and compliance with regulations.
  • Managed inmate intake, processing documentation, and assessing security risks.
  • Responded to emergencies and coordinated with response teams for incidents.
  • Implemented security protocols to prevent contraband and maintain facility integrity.
  • Assisted in inmate rehabilitation programs and facilitated group sessions.
  • Trained new staff on security procedures and emergency response protocols.
  • Documented incidents and maintained accurate records of daily operations.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.

Education

Associate of Science - Nursing

Jones County Junior College
Ellisville, MS
05-2005

Skills

  • Team management and staff training
  • Inventory and budget control
  • Customer relationship management
  • Quality assurance and attention to detail
  • Sales analysis and oversight
  • Effective communication skills
  • Human resources and staff hiring
  • Contract management and business administration
  • Small business operations
  • Financial planning
  • Time management
  • Effective communication
  • Attention to detail
  • Social media control
  • Human resources
  • Business administration
  • Hiring and staffing

References

References available upon request.

Timeline

Store Owner

Island Life Nutrition
08.2020 - 04.2024

Owner

Brandy's Condo Cleaning, LLC
01.2016 - Current

CNA

Greene County Hospital
02.2013 - 06.2016

Correctional Officer

South Mississippi Correctional Institution
02.2013 - 06.2016

Associate of Science - Nursing

Jones County Junior College

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Brandy Johnston