Brandy Jones
Savannah,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I am great at finding win-win solutions. I have exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Property Manager
Self Employed
Savannah , GA
02.2022 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and owner requirements.
- Coordinated with owners and vendors for the procurement of services, such as repairs, renovations, and landscaping.
- Resolved guest complaints quickly and effectively, while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the satisfaction of guests' stays on their properties.
Real Estate Agent
Keller Williams Chervenic Realty
Stow, OH
04.2019 - 04.2022
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Provided guidance to clients throughout the entire buying or selling process.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
Client Physican Manager
PeerLink Medical
Los Angeles, CA
05.2013 - 07.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new systems that resulted in increased productivity across all departments.
- Maintained up-to-date records of UR patients for physicians to quickly review documents and keep system up to date with call log attempts and successful peer-to-peer conversations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
- Performed daily administrative tasks such as filing documents, data entry.
Administrative Assistant
Specialty Trusted Advisor Review
Beverly Hills, CA
04.2012 - 04.2013
- Provided administrative support to the executive team, including scheduling peer to peers and managing patient files.
- Organized and maintained filing systems for electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between physicians and internal staff members.
Customer Service Representative
Gardner Pie Company
Akron, OH
10.2008 - 01.2012
- Assisted customers with product selection, ordering, and billing.
- Assisted accounts receivable and payables processes, including invoicing, payments, and collections.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
High School Diploma -
Northwest High School
Canal Fulton, OH05-2006
Skills
- Database Management
- Business Administration
- Property Management
- Customer service
- Administrative Support
- Work order monitoring
- Maintenance Scheduling
- Exceptional oral and written communication skills
- Real Estate License
References
- Robert Zrim, Owner/ President PeerLink Medical: 310-890-4819
- Alyssa Johnson, Manager Gardner Pie Company: 330-245-2030
Timeline
Property Manager
Self Employed
02.2022 - Current
Real Estate Agent
Keller Williams Chervenic Realty
04.2019 - 04.2022
Client Physican Manager
PeerLink Medical
05.2013 - 07.2016
Administrative Assistant
Specialty Trusted Advisor Review
04.2012 - 04.2013
Customer Service Representative
Gardner Pie Company
10.2008 - 01.2012
High School Diploma -
Northwest High School
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