Brandy Jordan
Scranton,SC
Summary
Medical professional with expertise in administrative tasks within healthcare settings. Adept at optimizing office workflows and ensuring seamless patient experiences. Known for reliability, adaptability, and strong organizational skills, fostering team collaboration and achieving desired outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Administrative Specialist
Dorn VA Hospital
01.2018 - Current
- Displayed a professional attitude in dealing with all patients and staff members.
- Ensured compliance with all applicable regulations pertaining to patient privacy and confidentiality.
- Maintained equipment used in echo lab according to manufacturer's instructions.
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Registered patients and completed associated paperwork for accurate records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
Medical Administrative Specialist
Chestatee Regional Hospital
01.2007 - 01.2018
- Maintained detailed records of all exams performed according to established standards.
- Communicated effectively with patients regarding their care plan before, during and after the procedure.
- Incorporated evidence-based practice into daily workflows when possible.
- Demonstrated knowledge of HIPAA regulations while maintaining confidentiality of patient information.
- Monitored inventory levels of supplies used during procedures.
- Collaborated closely with nurses, physicians and other healthcare professionals to ensure optimal patient outcomes.
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Bachelor of Science - Medical Administrative
CCTC
08-2015
Skills
- Professionalism and Discretion
- Medical coding proficiency
- Medical Records Management
- Positive Attitude
- Attention to Detail
- Multitasking and Organization
- Patient Care
- Computer Skills
- HIPAA Compliance Understanding
Certification
Certified Medical Assistant, Certification # 88235909
- Certified Medical Office Manager (CMOM) – Practice Management Institute.
Timeline
Medical Administrative Specialist
Dorn VA Hospital
01.2018 - Current
Medical Administrative Specialist
Chestatee Regional Hospital
01.2007 - 01.2018
Bachelor of Science - Medical Administrative
CCTC
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