Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Kartchner

Anthem,AZ

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

8
8
years of professional experience

Work History

Server

Burgers and Brews
Anthem, AZ
10.2023 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Dips and Things
Peooria, AZ
02.2019 - 01.2022
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Server

Rookies Sports Bar
Oceanside , CA
01.2017 - 01.2019
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.

Server

Canyon Country Club
Armonk, NY
01.2016 - 01.2017
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Education

High School Diploma -

Boulder City High School
Boulder City, NV
05.1992

Skills

  • Effective Customer Upselling
  • Point of Sale (POS) System Operations
  • Liquor, Wine and Food Service
  • Menu Memorization
  • Age Verification
  • Relationship Building
  • Conflict and Complaint Resolution
  • Team Player
  • High Volume Dining

Timeline

Server

Burgers and Brews
10.2023 - Current

Server

Dips and Things
02.2019 - 01.2022

Server

Rookies Sports Bar
01.2017 - 01.2019

Server

Canyon Country Club
01.2016 - 01.2017

High School Diploma -

Boulder City High School

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Brandy Kartchner