BRANDY KEENEY

• Responsible for triaging patients, answering calls, scheduling appointments, refilling prescriptions, prior authorizations, informing patients of lab results, submitting referrals. Performing injections, phlebotomy, assisting with minor procedures, suture removal, DOT physicals, drug screens, performing x-rays, sending prescriptions to pharmacy, performing CLIA waved test.

• Responsible for triaging patients, answering calls, scheduling appointments, refilling prescriptions, prior authorizations, informing patients of lab results, submitting referrals. Performing injections, phlebotomy, assisting with minor procedures, suture removal, and performing x-rays.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Responsible for triaging patients, answering calls, scheduling appointments, refilling prescriptions, prior authorizations, informing patients of lab results, submitting referrals. Performing injections, phlebotomy, assisting with minor procedures, suture removal.

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Kept front check out area clean and organized for efficient service.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
• Assisted customers by finding items quickly to boost store satisfaction rates.

• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed and motivated employees to be productive and engaged in work.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Built relationships with customers and community to promote long term business growth.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Contributed to event marketing, sales and brand promotion.
• Contributed to team objectives in fast-paced environment.
• Maintained current knowledge of evolving changes in marketplace.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Maximized performance by monitoring daily activities and mentoring team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.