Brandy Kellar
Steamboat Springs,CO
Summary
Proven Server with a track record of enhancing guest experiences at Destination Hospitality Table 79 and Catamount Lake Houses by efficiently resolving concerns and ensuring timely food delivery. Skilled in high-volume dining and exceptional customer service, demonstrated through effective team coordination and guest engagement. Excelled in safe food handling and multitasking, significantly contributing to event success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server
Destination Hospitality Catamount Lake House
06.2024 - Current
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Carried out professional service, retaining polite and friendly approach at all times.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Responded to guest inquiries and requests promptly and courteously.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Worked with banquet manager to coordinate event set up and schedule.
Server
Destination Hospitality Table 79
07.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Wine and Beverage Knowledge and Education
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Mazzola's
05.2018 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to increased efficiency by promptly communicating customer orders to the kitchen staff.
- Worked closely with servers to accommodate large parties effectively while maintaining quality service for all guests during peak hours.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously without compromising attention to detail or customer satisfaction.
- Trained new Food Server Assistants, fostering a supportive team environment that contributed to overall restaurant success.
- Maintained a clean and organized dining area for improved guest experience.
- Anticipated guest needs proactively, offering assistance before being asked to improve the overall dining experience.
Education
Associate of Arts - Culinary Arts
Johnson & Wales University - Denver, United States
Denve05.2008
Bachelor of Arts - Cosmetology
Abbott Academy of Cosmetology Arts And Sciences
City Of Saint Peters, MO11.2002
High School Diploma -
Duchesne High School
St. Charles MO 05.2000
Skills
- Strong Work Ethic
- Guest Engagement
- Exceptional customer service
- Safe Food Handling
- High-volume dining
- Order Accuracy
- Cash Handling
- Hospitality service expertise
Timeline
Server
Destination Hospitality Catamount Lake House
06.2024 - Current
Server
Destination Hospitality Table 79
07.2022 - Current
Server
Mazzola's
05.2018 - 08.2022
Associate of Arts - Culinary Arts
Johnson & Wales University - Denver, United States
Bachelor of Arts - Cosmetology
Abbott Academy of Cosmetology Arts And Sciences
High School Diploma -
Duchesne High School
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