Years of Professional Experience
Brandy Kennedy
Human Resources
Lexington Park,MD
Summary
Responsible Human Resources Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
10
10
15
15
Years of Customer Service Experience
Work History
Human Resources Assistant
Cedar Point Federal Credit Union
01.2023 - Current
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Conducted exit interviews with terminated employees.
- Aided staff with employee performance review paperwork and documentation.
- Participated in job fairs to recruit new talent.
- Studied research and trends on best practices in HR field.
- Monitored and analyzed employee satisfaction survey results.
- Facilitated criminal background check process for new hires.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Improved operational processes resulting in productivity increase in HR department.
- Managed change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Financial Services Representative
Cedar Point Federal Credit Union
01.2022 - 01.2023
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Provides high-level administrative support by handling information requests and performing clerical functions such as preparing and tracking correspondence, receiving visitors, arranging conference calls, calendar management, and scheduling meetings.
- Handling classified information and access to clients' financial portfolios while managing clients' information securely
Member Service Representative
Cedar Point Federal Credit Union
02.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Assistant Manager
Istorage
10.2019 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Cocktail Waitress
MGM Grand
05.2018 - 06.2019
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Olive Garden
02.2010 - 06.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Science - Business Administration
Ashworth College
Norcross, GA08.2025
Associate of Science - General Business
Ashworth College
Norcross, GA2023
Skills
- Resume Screening
- Management Scheduling and Time Records
- Talent Recruitment
- Processing Payroll
- Personnel Records Maintenance
- Background Check Conduction
- Maintaining Employee Records
- Employee Surveys
- Hiring and Retention
- Staff Recruitment and Hiring
- Confidential Records Management
Volunteer
Christmas in April
April 2023
Dragon Boat Festival
August 2023
Timeline
Human Resources Assistant
Cedar Point Federal Credit Union
01.2023 - Current
Financial Services Representative
Cedar Point Federal Credit Union
01.2022 - 01.2023
Member Service Representative
Cedar Point Federal Credit Union
02.2021 - 01.2022
Assistant Manager
Istorage
10.2019 - 08.2020
Cocktail Waitress
MGM Grand
05.2018 - 06.2019
Waitress
Olive Garden
02.2010 - 06.2018
Bachelor of Science - Business Administration
Ashworth College
Associate of Science - General Business
Ashworth College
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