Summary
Overview
Work History
Education
Skills
Timeline
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BRANDY KLAUS

WEST VALLEY CITY

Summary

MOTIVATED PROFESSIONAL WITH HIGH SCHOOL DIPLOMA AND SUCCESSFULL 20 YEAR TRACK RECORD CUSTOMER SERVICE EXPERIENCE, DEMONSTRATED SKILLS, ON MULTITASKING, PROJECTS WITH PROJECTED DUE DATES. FLEXIBLE AND VERSATILE ABLE TO MAINTAIN SENSE OF HUMOR UNDER PRESSURE. POISED AND CONTENT WITH DEMONSTRATED ABILITY TO EASILY TRANSCEND CULTURAL DIFFERENCES. THRIVE IN DEADLINE DRIVEN ENVIRONMENTS. EXCELLENT TEAM BUILDING SKILLS. ENCOURAGE COMMUNICATION BETWEEN CO WORKERS AND MANAGEMENT.

Overview

24
24
years of professional experience

Work History

Operations Supervisor

RXO LOGISTICS
02.2020 - 05.2025
  • ANSWER INCOMING CALLS, FILE BOL'S AND PERFORM INVENTORY AND ORDER SUPPLIES AND PARTS. WOULD DO THE ROUTING FOR OUR DRIVERS FOR NEXT DAY AND SCHEDULE DELIVERY AND PICK UP APPOINTMENTS, AND MAP IT GEOGRAPHICALLY, WOULD GO THROUGH ALL CUSTOMER ACCOUNTS AND MAKE SURE RECEIVED AND SCHEDULE FOR DELIVERY. HELD MARKET CALLS WITH MY ELECTROLUX ACCOUNT AND COMMUNICATED WITH THE BUILDERS WHEN INSTALLS WERE SCHEDULED BEFORE THE HOMES WOULD CLOSE. DID CLAIMS FOR DAMAGES OR LOST PRODUCT. ALSO PROCESSED SETTLEMENTS WEEKLY FOR TEAMS AND APPROVED PAYROLL FOR WHO REPORTED TO ME.

Dispatcher AND BILLER

GOLD CROSS AMBULANCE
04.2010 - 04.2018
  • WORK IN VERY BUSY AND UNDER PRESSURE ENVIRONMENT, BUT I HAVE PASSION TO ASSIST THE CUSTOMERS. ANSWERED EMERGENCY CALLS AND DISPATCHED THEM OUT. LEARNED BILLING WITH PROPER MEDICAL CODING AND DISPUTING WITH INSURANCES. ASSISTED CUSTOMERS WITH ISSUES REGARDING BILLING OF THERE TRANSPORT.

GUEST RELATIONS

MARRIOTT
12.2000 - 12.2010
  • ANSWERED CALLS FROM CUSTOMERS ALL OVER WITH EITHER ISSUES WITH HOTEL ROOMS OR TO NEEDING TO MAKE A RESERVATION OR CHANGE A RESERVATION. I WOULD HELP CUSTOMERS WITH ANY ISSUES THEY HAD OVER THE PHONE OR THROUGH EMAIL OR CHAT.

Education

High School Diploma -

HUNTER HIGH SCHOOL
West Valley City, UT
06-1996

Skills

  • TEAM PLAYER
  • PROBLEM SOLVING
  • CRITICAL THINKING
  • TIME MANAGEMENT
  • MULTI TASKING
  • ORDER FULFILLMENT
  • ORGANIZATIONAL
  • 10 KEY BY TOUCH
  • BILLING AND INVOICING
  • SKIP TRACING
  • DISPATCHING
  • ESCALATION AND RESOLUTION CALLS
  • GENERAL OFFICE SKILLS
  • NEGOTIATION SKILLS
  • CONFLICT RESOLUTION
  • ATTENTION TO DETAIL
  • ACTIVE LISTENING
  • COMMUNICATION
  • CUSTOMER SERVICE

Timeline

Operations Supervisor

RXO LOGISTICS
02.2020 - 05.2025

Dispatcher AND BILLER

GOLD CROSS AMBULANCE
04.2010 - 04.2018

GUEST RELATIONS

MARRIOTT
12.2000 - 12.2010

High School Diploma -

HUNTER HIGH SCHOOL

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