Brandy Koll
Estacada,OR
Summary
Dedicated Child Welfare professional with over twenty years’ experience working in an office environment within the State of Oregon Department of Human Services. Over eighteen years of Office Management and Supervision. Strong organizational, analytical, evaluative, and supervisory skills including a commitment to acknowledging and eliminating barriers to provide equitable service to Oregonians through the alignment of ODHS’ mission and vision ensuring racial equity with a humanistic approach.
Overview
21
21
years of professional experience
Work History
Office Manager 3/ Business Support Supervisor- Child Welfare Hotline
OREGON DEPARTMENT OF HUMAN SERVICES
09.2018 - Current
- Manage clerical, administrative, and business support activities of Oregon Child Abuse Hotline.
- Participate in management, policy and program planning decisions related to operation of office.
- Interpret State and Federal laws, Administrative Rules, agency policies and procedures, personnel policies and procedures, and collective bargaining agreements for all staff.
- Serve as staff resource regarding attendance, benefits, overtime, and other personnel or payroll related items.
- Review incoming work, set priorities to expedite workflow, and review progress of work with subordinate supervisors to ensure proper deadlines.
- Develop and implement new procedures and changes in workflow.
Office Manager 3/ Business Support Supervisor
OREGON DEPARTMENT OF HUMAN SERVICES
03.2005 - 09.2018
- Manage clerical, administrative, and business support activities.
- Participate in management, policy and program planning decisions related to operation of office.
- Interpret State and Federal laws, Administrative Rules, agency policies and procedures, personnel policies and procedures, and collective bargaining agreements for all staff.
- Serve as staff resource regarding attendance, benefits, overtime, and other personnel or payroll related items.
- Review incoming work, set priorities to expedite workflow, and review progress of work with subordinate supervisors to ensure proper deadlines.
- Develop and implement new procedures and changes in workflow.
Operations and Policy Analyst 3-CAF Lean Leader (Job Rotation)
OREGON DEPARTMENT OF HUMAN SERVICES
01.2008 - 03.2010
- Taught Lean Concepts
- 5S Trainings and Lean Daily Management Services
- Conducted Process Improvement reviews across State within Self- Sufficiency and Child Welfare programs.
Office Manager 2- Business Support Supervisor- Self Sufficiency
OREGON DEPARTMENT OF HUMAN SERVICES
01.2008 - 03.2008
- Manage clerical, administrative, and business support activities of Oregon Child Abuse Hotline.
- Participate in management, policy and program planning decisions related to operation of office.
- Interpret State and Federal laws, Administrative Rules, agency policies and procedures, personnel policies and procedures, and collective bargaining agreements for all staff.
- Serve as staff resource regarding attendance, benefits, overtime, and other personnel or payroll related items.
- Review incoming work, set priorities to expedite workflow, and review progress of work with subordinate supervisors to ensure proper deadlines.
- Develop and implement new procedures and changes in workflow.
Federal Revenue Specialist (Job Rotation)
OREGON DEPARTMENT OF HUMAN SERVICES
01.2007 - 01.2008
- Gathered, documented and reviewed information to establish and maintain Titel XIX eligibility for substitute care cases to maximize Title XIX federal match.
Citizen Review Board Coordinator (Job Rotation)
OREGON DEPARTMENT OF HUMAN SERVICES
01.2004 - 03.2005
- Gathered and reviewed required documents to provide monthly to Citizens Review Board for Child Welfare
Case Management Coordinator
OREGON DEPARTMENT OF HUMAN SERVICES
07.2003 - 03.2005
- Provide support to field staff, agency staff, foster resource families, providers and public.
- Completing and verifying data entry to ensure all information entered and uploaded into Child Welfare OR-KIDS information system is correct.
- Disperse bus tickets/passes and other items to clients left at reception for pick up from workers.
- Process records and ensure that all work within unit complies with state and federal laws.
Education
Some College (No Degree) -
Mt. Hood Community College
Gresham, ORSkills
- Performance reviewing
- Negotiation and Conflict Resolution
- Proposal Writing
- Teamwork and Collaboration
- Project Management
- Operations Management
- Policy and procedure modification
- Training and Development
- Workflow Optimization
- Information Protection
- Clear oral/written communication
- Organizational Skills
- Policy Implementation
- Workforce Management
- Data retrieval systems
Experience and Responsibilities
- Identified organizational and process issues by using statistical measurements and doing quantitative research
- Compiled data regarding child welfare workloads and provided findings in power point, word documents and verbally
- Researched prior history and provided information to caseworkers
- Coordinate and resolve service site operational needs including facility and IT issues
- Respond/resolve personnel problems, complaints and grievances including hostile clients with professionalism and respect
- Possess strong functional knowledge of all administrative procedures and policy/ protocols, including facilitating the creation, implementation, and ongoing integration of the work
- Process Improvement and Innovation
- Point of contact for branch of 200+ people for service requests ranging from administrative to IT and facilities issues.
Professional References
- Kristen Khamnohack, 503-269-4961, kristen.n.khamnohack@odhs.oregon.gov
- Jennifer Sorenson, 971-719-0512, jennifer.sorenson@odhs.oregon.gov
- Carla Simmons, 541-731-1164, carla.simmons@odhs.oregon.gov
- Rey Magdaluyo, 971-388-8415, rey.magdaluyo@odhs.oregon.gov
- Julie LaChapelle, 971-212-3321, julie.lachapelle@odhs.oregon.gov
Pronouns
She/Her/Hers
Timeline
Office Manager 3/ Business Support Supervisor- Child Welfare Hotline
OREGON DEPARTMENT OF HUMAN SERVICES
09.2018 - Current
Operations and Policy Analyst 3-CAF Lean Leader (Job Rotation)
OREGON DEPARTMENT OF HUMAN SERVICES
01.2008 - 03.2010
Office Manager 2- Business Support Supervisor- Self Sufficiency
OREGON DEPARTMENT OF HUMAN SERVICES
01.2008 - 03.2008
Federal Revenue Specialist (Job Rotation)
OREGON DEPARTMENT OF HUMAN SERVICES
01.2007 - 01.2008
Office Manager 3/ Business Support Supervisor
OREGON DEPARTMENT OF HUMAN SERVICES
03.2005 - 09.2018
Citizen Review Board Coordinator (Job Rotation)
OREGON DEPARTMENT OF HUMAN SERVICES
01.2004 - 03.2005
Case Management Coordinator
OREGON DEPARTMENT OF HUMAN SERVICES
07.2003 - 03.2005
Some College (No Degree) -
Mt. Hood Community College
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