Brandy Kruse
Wichita,Kansas
Summary
I began as a part-time barista at Barnes & Noble and am ending my bookselling Career as a person who has done every possible job in the building. I have greatly enjoyed fostering a love of reading in Wichita and developing and training booksellers who genuinely care about working together to create a great environment. Some of these very people have inspired me to make a personal change and transition to the mental health field.
I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals, lead projects, train and implement new procedures, and adapt to change.
Overview
25
25
years of professional experience
Work History
Lead Bookseller
Barnes & Noble
07.1999 - Current
- Created a welcoming atmosphere by including diverse displays designed to create value for a broad spectrum of people.
- Worked to meet or exceed all financial and operational goals for the store
- Managed cash handling, POS systems, store opening and closing, and daily operations.
- Performed regular inventory control audits to identify shrink and assist in loss prevention.
- Assisted staff and customers in learning e-reading technologies to accommodate all levels of readers.
- Worked with staff to build an environment of cooperation and teamwork that provided excellent customer engagement and service.
- Enhanced customer satisfaction by providing personalized book recommendations and maintaining an organized store environment.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Implemented new procedures and policies to improve store operations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information, and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently to complete all tasks within deadlines.
Education
Bachelor of Arts - Psychology
Wichita State University
Wichita, KS12.2023
Skills
- Inventory management and supply chain management
- Strong operational and organizational skills
- Strong communication and Interpersonal skills
- Training and Team-building skills
- Ability to engage with diverse client base and staff
Timeline
Lead Bookseller
Barnes & Noble
07.1999 - Current
Bachelor of Arts - Psychology
Wichita State University
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