Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Kryger

Yakima,WA

Summary

Adept at fostering engaging customer experiences and resolving disputes with diplomacy, I elevated service standards at Nob Hill Casino through expert game knowledge and exceptional communication. My proficiency in blackjack and commitment to continuous improvement significantly enhanced guest satisfaction, showcasing my ability to multitask and maintain professionalism under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strategic Floor Lead with substantial background managing and mentoring teams in fast-paced retail environment. Identifies customer needs and optimizes operations with focus on practical strategies. Collaborative and committed to driving revenue growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Card Dealer/ Floor Supervisor

Nob Hill Casino
04.2021 - Current
  • Mitigated complex player disputes through diplomatic problem-solving techniques, maintaining a positive gaming environment for all.
  • Maintained high standards of personal appearance and grooming, projecting a positive image of the casino brand.
  • Participated in ongoing training programs to improve skills and enhance job performance levels.
  • Made accurate and clear chip and cash transactions.
  • Assisted new players with learning game rules and strategies, enhancing their overall experience.
  • Continuously updated knowledge on various card games, staying current on industry trends and best practices.
  • Proactively identified potential security risks during gameplay, reporting suspicious activity promptly to management.
  • Developed strong rapport with guests by providing exceptional service and engaging in friendly conversation.
  • Collaborated with floor supervisors to address any issues or concerns related to gameplay or guest behavior.
  • Managed multiple tables simultaneously while maintaining accuracy and efficiency in gameplay.
  • Supported a diverse clientele by effectively communicating across language barriers when necessary.
  • Authorized credit and comps in accordance with established policies.
  • Increased customer satisfaction by providing friendly and efficient card dealing services.
  • Streamlined operations within card room area by efficiently setting up tables for different games upon request.
  • Dealt cards according to gaming standard procedures.
  • Provided prompt, accurate and courteous service to players.
  • Handled cash transactions accurately and securely, contributing to casino revenue growth.
  • Promoted responsible gambling habits among patrons, adhering to casino guidelines regarding limits and self-exclusion policies.
  • Exceeded customer expectations consistently as evidenced by frequent compliments from satisfied guests on service quality provided during their visits.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

Cashier/ Opening Manager

Rosauers
08.2017 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

High School Diploma - General

West Valley High School
Yakima, WA
06.1993

Skills

  • Game knowledge
  • Memory retention
  • Eye-hand Coordination
  • Mental agility
  • Blackjack Proficiency
  • Card Handling
  • Chip Management
  • Excellent customer service
  • Strong mathematical skills
  • Stress Tolerance
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Guest service
  • Decision-Making
  • Dealer training
  • Relationship Building
  • Self Motivation
  • Analytical Thinking
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Continuous Improvement
  • Professional Demeanor
  • Fraud Detection

Timeline

Card Dealer/ Floor Supervisor

Nob Hill Casino
04.2021 - Current

Cashier/ Opening Manager

Rosauers
08.2017 - 04.2021

High School Diploma - General

West Valley High School

Similar Profiles

CREATE PROFILE
Brandy Kryger