Brandy Landess
Manager
Leander,TX
Summary
Dynamic manager with a proven track record at Balloons N' Smiles, excelling in conflict resolution and performance evaluations. Skilled in cross-functional team management and policy implementation, I foster a productive environment while enhancing safety procedures. Committed to mentoring and developing staff, I drive engagement and optimize team performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
Manager
Balloons N' Smiles
08.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
HR Assistant
O'Reilly Auto Parts Distribution Center
02.2020 - 08.2024
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed and maintained HR policies and procedures.
- Updated and maintained employee attendance records.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Checked references for potential candidates.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
- Participated in job fairs to recruit new talent.
- Tracked various statistics and kept detailed records to support human resources department.
- Aided staff with employee performance review paperwork and documentation.
Coordinator
TJ Maxx, TJX Companies
03.2001 - 10.2019
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front cashier areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Completed weekly payroll for 55+ employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
Education
High School Diploma -
L.C. Anderson High School
Austin, TXSkills
- Documentation and reporting
- Policy and procedure development
- Key performance indicators
- Goal setting
- Cross-functional team management
- Recruiting and interviewing
- Customer service
- Workforce management
- Conflict resolution
- Emergency response
- Performance evaluations
- Verbal and written communication
- Safety procedures
- Decision-making
- Coaching and mentoring
- Policy implementation
- Task delegation
- Inventory management
- Budget control
- Shift scheduling
- Staff training and development
Timeline
Manager
Balloons N' Smiles
08.2024 - Current
HR Assistant
O'Reilly Auto Parts Distribution Center
02.2020 - 08.2024
Coordinator
TJ Maxx, TJX Companies
03.2001 - 10.2019
High School Diploma -
L.C. Anderson High School