Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Lane

Houston,TX

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.

Overview

20
20
years of professional experience

Work History

Resolution Coordinator

Walmart
10.2020 - Current
  • Researched and analyzed individual parties' positions to understand dispute background.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Prepared written opinions or decisions regarding cases.
  • Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.

Care Assistant

Texas Home Care Partners
01.2015 - 12.2019
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and assisted residents through individual service plans.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Shift Manager

Valero Corner Store
07.2010 - 01.2015
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Direct Care Staff Member

ASUI Health Care Development Center
05.2004 - 03.2010
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Administered medication as directed by physician.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported specimens or pharmacy items along with proper documentation to authorized personnel.

Education

GED -

Houston Community College
Houston, TX
05.2003

Skills

  • Negotiation Management
  • Meeting Facilitation
  • Conflict Mediation
  • Medication Techniques
  • Deductive Reasoning
  • Legal Knowledge
  • Document Preparation
  • Agreement Preparation
  • Information Collection
  • Professional Ethics Understanding
  • Interviewing Abilities
  • Legal Expertise
  • Conflict Resolution Skills
  • Self-Directed
  • Written Communication
  • Quality Assurance
  • Organization
  • Equipment Operation
  • Multitasking Abilities
  • Organizational Skills

Timeline

Resolution Coordinator

Walmart
10.2020 - Current

Care Assistant

Texas Home Care Partners
01.2015 - 12.2019

Shift Manager

Valero Corner Store
07.2010 - 01.2015

Direct Care Staff Member

ASUI Health Care Development Center
05.2004 - 03.2010

GED -

Houston Community College
Brandy Lane