Brandy Lang
Onancock,VA
Summary
Proven leader in facility management with a track record of enhancing customer satisfaction and maintaining high standards of cleanliness at Accomack County Health Department. Skilled in landscaping maintenance and adept at fostering team agility, I excel in health and safety compliance, ensuring optimal operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Custodial Manager
Accomack County Health Department
10.2015 - Current
- Increased customer satisfaction by addressing concerns promptly.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
Manager
Verizon Wireless
03.2005 - 01.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Northampton High School
Eastville, VA06.2004
Skills
- Landscaping Maintenance
- Cleaning and sanitation
- Health and safety compliance
- Cleaning techniques
- Data Entry
- Documentation skills
- Programming
- Microsoft Outlook, Word, and Excel
- Customer Relations
Timeline
Custodial Manager
Accomack County Health Department
10.2015 - Current
Manager
Verizon Wireless
03.2005 - 01.2011
High School Diploma -
Northampton High School
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