Brandy Lanham-Fennell
Manassas,VA
Summary
Results-driven IT professional with a proven track record of strategic leadership and impactful contributions in various roles spanning over 15 years. Experienced in evaluating and integrating emerging technologies, empowering nonprofit organizations to stay at the forefront of innovation. Committed to shaping and executing the organization's IT strategy, encompassing software applications, infrastructure, cybersecurity, and personnel management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director Business Solutions
National Association Of Corporate Directors
03.2023 - Current
- Establishes, directs, and manages effective Business Solutions program that translates business and technical requirements into an architectural blueprint to achieve business objectives
- Creates vision and strategy of the Business Solutions department to maximize the success of business and IT enterprise initiatives.
- Oversees Investment Review process to ensures technology requests align with business strategy
- Evaluates and recommended specific to customers based on unique technical requirements defined by business uses
- Manages the evaluation of current processes to develop improvement plans.
- Conducts thorough reviews of operations to devise and deploy improvement strategies.
- Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models
- Performed detailed research of customer business structures to accurately tailor products to unique needs of each.
Director, Information Technology
National Association of Corporate Directors
01.2020 - 03.2023
- Implemented the overall IT strategy, including project management, software delivery, and infrastructure operations to enable the IT department to best serve internal clients.
- Worked closely with organizational leadership and board of directors to guide organizational strategy.
- Provided leadership to a team of IT professionals and managed the reorganization of roles as needed.
- Established departmental performance goals and provided feedback for underperforming areas.
- Partnered with business department directors to govern and drive company-wide priority initiatives
- Created change processes to support business solution implementations, including communication, guidance, and appropriate end-user training
- Developed and managed the IT budget.
- Selected and manages vendors with appropriate process of evaluating, selecting, monitoring performance, and ensuring the most useful end-products.
- Established and enforced IT policies to collaboratively protect the company and its assets
- Effectively communicated efficient use of technology to staff, in alignment with organizational goals.
Senior Manager, Business Analysis & Salesforce Administrator
National Association of Corporate Directors
01.2014 - 12.2019
- Engaged with key stakeholders to identify, design, and maintain solutions that enable usage analysis, data import/export, user access, custom reporting for departments on a as needed basis.
- Provided guidance & direction to the business analysis team related to project management, requirements gathering or quality assurance testing.
- Managed vendor relationships: ensuring vendors understand project requirements, provides quality assurance testing of functionality, and ensures payment for services rendered.
- Engaged with business units to develop requirements and business processes for new initiatives that require IT assistance; this includes requirements gathering/organization, planning monitoring and execution.
- Supported business unit-level decision making through critical business intelligence gathering and development of related reporting using CRM or external resources.
- Advised Marketing and Membership departments with the development of targeted lists (email/crystal report) to promote NACD programs.
- Provided tier 2 support (troubleshooting and simulation) of database issues to find a resolution for the staff or facilitate escalation of the issues if needed.
- Designs, maintains, and delivers CRM user training for co-workers during new hire orientation or regarding new business processes.
- Developed and maintained documentation of current business processes and workflows.
- Designed and developed business intelligence dashboards to allow departments to the view business-critical data.
- Provided proof of concept and implemented the Domo business intelligence platform for NACD which integrates with multiple applications such Google Analytics, Salesforce, Marketo, etc.
CRM Program Manager & Database Administrator
National Association of Corporate Directors
09.2007 - 12.2013
- Managed the implementation of MemberNation on the Salesforce.com platform, moving association functions from the iMIS platform to Salesforce
- Developed a speaker management process to use with iMIS Events
- Created prospect tracking system which used iMIS activities to track the progression of a prospect to an actual member through email communication
- This tracking system consists of a series of Crystal Report and SQL Scripts (used in E-communicate) to track the progression level of each prospect
- Facilitated the addition of the Certification module to NACD’s iMIS application, This has included the creation of development and testing of business processes, conversion template, preparations for GO-Live, and training of staff
- Assist Marketing and Membership department with the development of targeted lists to promote NACD programs
- Performed network administration task using MS Active Directory such as creating new users or inactivating/deleting/unlocking of user accounts
- Managed the ordering & preparing computers for installation to the NACD network
- Assist co-workers with basics technical support issues with applications such as Outlook, Word, Excel, etc
- Conduct initial troubleshooting and simulation of support issues to find a resolution for the staff or facilitate escalation of the issue to iMIS reseller for further review
- Backup and restoration of databases for major database processes (i.e
- Member billing), database development or issue troubleshooting
- Provide iMIS user training for co-workers during new hire orientation or regarding new business processes
- Deliver services of usage guidance, data import/export, user access, report development and software configuration
- Backup, restore or move client databases to new servers when requested
- Managed the upgrade of the iMIS 10.4 platform to iMIS 10.6
- Managed the conversion of the NACD member types and dues subscriptions in iMIS to meet the needs of the new membership pricing and website access structure implemented by the membership department
Technical Support Analyst
Euclid Technology
02.2007 - 08.2007
- Provide tier 1 & 2 support to clients using the ClearVantage AMS by responding to support claims via e-mail, phone, and support site
- Conduct initial troubleshooting and simulation of support issues to find a resolution for the client or to facilitate escalation of the issue to the development or web management teams
- Provide clients with database updates and upgrades to the software
- Backup and restore client databases for quality testing and issue troubleshooting
- Execute SQL scripts, new triggers, and stored procedures scripts using SQLServer to the client’s live database remotely
- Create and update ClearVantage software documentation
- Provide client training either in-person or remotely
- Deliver services of usage guidance, data import/export, user access, report development and software configuration
- Backup, restore or move client databases to new servers when requested
- Create reports (statistical) or templates using business objects in either Shazzam or Crystal Reports writer.
Education
Bachelor of Arts - Integrative Studies, Specialization Family Studies
George Mason University
Fairfax, VASkills
- Leadership and Team Management
- Technology Strategy
- Technology Implementation & Oversight
- Data Management & Analysis
- Vendor Management
- Problem Solving
- Multidisciplinary Collaboration
- Project Management
- Research & Development
- Budget Management
- Negotiation
Accomplishments
- 2022 Fonteva Innovation Award Recipient
Certification
- ITSMF Management Academy Graduate
- ITIL Certified
Timeline
Director Business Solutions
National Association Of Corporate Directors
03.2023 - Current
Director, Information Technology
National Association of Corporate Directors
01.2020 - 03.2023
Senior Manager, Business Analysis & Salesforce Administrator
National Association of Corporate Directors
01.2014 - 12.2019
CRM Program Manager & Database Administrator
National Association of Corporate Directors
09.2007 - 12.2013
Technical Support Analyst
Euclid Technology
02.2007 - 08.2007
Bachelor of Arts - Integrative Studies, Specialization Family Studies
George Mason University
- ITSMF Management Academy Graduate
- ITIL Certified
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