Brandy LaRue
Georgetown,TX
Summary
Well-organized Property Management Assistant with over 3 years experience in thriving property management business. Skilled in tenant relations, grounds administration and negotiations. Consistently saves costs and grows revenue. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions. Outgoing Property Manager Assistant with vast experience with budget analysis procedures and maintaining property grounds. A 3-year background in the property management arena. Outstanding recordkeeping and customer service abilities. Reliable Property Manager Assistant with a great attention to detail and true integrity. An excellent team player ensures long-term profitability in the property management industry.
Overview
10
10
years of professional experience
Work History
Property Management Assistant
Royal Property Management Group
Abilene/Lubbock, TX
10.2021 - 05.2023
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Updated tenant records and maintained accurate files for all tenants.
- Compiled detailed reports on property conditions, occupancy rates and financial performance.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Processed incoming payments from tenants in a timely manner.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Assisted in creating budgets for each property based on projected income and expenses.
- Analyzed market trends to determine appropriate rent amounts for vacant units.
- Researched local laws and regulations related to property management activities.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Monitored compliance with applicable laws including fair housing regulations.
- Organized community events such as open houses and tenant appreciation days.
- Reviewed monthly financial statements for accuracy prior to submission.
- Created weekly vacancy reports summarizing availability across all properties.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Responded quickly to emergency situations involving tenants or properties.
- Implemented proactive strategies to reduce operating costs while maintaining high standards of service delivery.
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Updated tenant and unit information to keep current in housing database.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Facilitated tenant paperwork processing and verification.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Exercised direct supervision over property staff.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared detailed budgets and financial reports for properties.
- Recommended clarifications and changes in program policies to director of property management.
Server/Lead Bartender
Abilene Country Club
Abilene, TX
03.2022 - 02.2023
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Restocked beer and liquor regularly and after special events.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Recommended drink options to guests.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Operated Point of Sale (POS) system. Being that it is a private club, we handled transactions by charging to the proper member account and/or took card payments.
- Stocked bar with beer, wine, liquor and related supplies.
- Trained new bartenders on drink preparation and upselling techniques.
Work Order Specialist
Minnix Property Management
Lubbock, TX
03.2019 - 04.2021
- Reviewed customer requests for work orders to ensure accuracy of information and completeness of documentation.
- Created, assigned, and tracked work orders in the system to ensure timely completion of tasks.
- Maintained records of completed work orders including details such as labor hours, materials used, and services rendered.
- Provided technical support to customers concerning installation and repair activities related to their equipment.
- Analyzed customer feedback on service calls to identify areas for improvement in processes or procedures.
- Coordinated scheduling between technicians, vendors, and customers for efficient completion of tasks within established timelines.
- Established relationships with vendors to secure preferred pricing on parts or services associated with work orders.
- Collaborated with other departments such as accounting or purchasing in order to resolve any discrepancies related to invoices or payments.
- Reviewed all incoming requests for emergency repairs or maintenance activities according to established protocols.
- Utilized problem-solving skills when faced with complex issues involving multiple stakeholders.
- Adhered strictly to company guidelines when processing paperwork associated with each work order.
- Provided guidance and assistance during troubleshooting exercises designed to diagnose potential problems.
- Delegated work to staff, setting priorities and goals.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Communicated with distributors to acquire necessary equipment for projects.
Lubbock Country Club Service
Lubbock, TX.
01.2018 - 03.2019
- Provide excellent dining service to members
- Keep all dining and service stations clean and stocked
- Learn menus and memorize specials, Coordinate and serve banquet events
- Set up and tear down and reset banquet halls for next event.
Server, Administrative Assistant & Service Captain
Odessa Country Club
Odessa, TX.
05.2013 - 09.2016
- Provide excellent dining service to members
- Keep all dining and service stations clean and stocked
- Learn menus and memorize specials, Coordinate and serve banquet events
- Set up and tear down and reset banquet halls for next event
- Admin
- Assistant
- Greet every person (Members, Guests, Potential Members, Vendors, etc.) and make them feel welcome
- Answer phones, Take and set reservations, Accept and process payments, File tickets, Take and deliver messages, Transfer calls to all departments, Organize and take reservations for all club events, Create seating charts and diagrams for all special club events, Host and seat members as they arrive, flip and reset tables for the next party, Send out emails and correspondences for all committee members for updates and meetings, Train new receptionists, Organize, sort and send out monthly Publications to all members, Print and mail out monthly statements for all members
- Keep website updated with special events (Banquets, Golf Tournaments, etc.) Assist with children summer camp
- Update and send out info to all members
- Log all attendance and payments, Check in children upon arrival, assist in all activities (golf, tennis, swimming etc.) Keep track of each child's medications, allergies, and all other needs
- Communicate with all departments to ensure the best care and experience as possible
- Service Captain
- Manage and oversee all servers, Interview/Hire new staff and assign to trainer
- Hold weekly staff meetings
- Check on all members dining experience, log all events during shift and review with Service manager and General manager
- Check out all servers and review each area is completely clean and ready for the events and service for the next shift
- Lock all doors and set all alarms upon closing.
Education
High School Diploma -
Zion Christian High
07.2014
Some College (No Degree) - BA in Organizational Management
University of Arizona Global Campus
Skills
- Excellent Written and Oral Communication Skills, Excellent Multi-Tasking Skills, Proficient in
- Word, Excel & Outlook
- Suggestive Selling
- Health Codes Compliance
- Hospitality and Guest Service
- Multitasking and Prioritization
- Cash Handling and Management
- Age Identification and Compliance
- Handling Difficult Customers
- Professional Service Standards
- Cocktail Service
- Identification and Compliance
- Teamwork and Professionalism
- Cleaning and Sanitizing
- Monitoring Alcohol Consumption
- Responsible Serving
- Ability to Lift 30 Pounds
- Mixology Techniques
- Food and Beverage Service
- Food Service
- Good Conversationalist
- Fast Learner
- Organized and Detail Oriented
- Staff Training
- Team Management
- Calm and Composed
- Pre Shift Preparation
- Collaboration and Teamwork
- ServSafe Certified
- Guest Service
- Self-Motivated
- Issue Resolution
- Liquor Law Compliance
- Craft Beer Expertise
- Wine Pairings
- Friendly and Outgoing
- Time Management
- Basic Math
- Wine Knowledge
- Interpersonal Communication
- Honest and Dependable
- Stamina and Endurance
- Banquet Events
- Food Sales and Promotion
- Relationship Building
- Engaging Customers
- Bussing and Serving
- Quality Assurance
- Opening and Closing Procedures
- Point of Sale Systems
- Telephone Etiquette
- Sound Judgment
- Private Events and Catering
- Rent collection
- Property management principles
- Great planning skills
- Social Media Marketing
- Policy Enforcement
- Cost Control
- Strong negotiation abilities
- Document Preparation
- Scheduling appointments
- Property Maintenance
- Tenant relations
- Property Inspection
- Sales Support
- Property Management
- Vendor Management
- Staff Management
- Maintenance Scheduling
- Business Administration
- Compliance Monitoring
- Grounds Maintenance
- Customer service-focused
- Preventive Maintenance
- Real Estate License
- Maintenance knowledge
- Multi-family property management
- Skilled multi-tasker
- Adaptable
- Maintenance Coordination
- Payment Collection
- Financial budgeting and reporting
- Commercial property
- Fair housing mandates
- Property Inspections
- Knowledge of leasing and market conditions
- Valid Texas driver's license
- Administrative Support
- Lease Renewals
- Leasing and sales
- Tenant and eviction laws
- Marketing and Advertising
Affiliations
- Enthusiastic Aunt, daughter and sister, and dog mom. I love spending quality time with my family!
Hiking and throwing disc golf are my favorite outdoor activities.
Timeline
Server/Lead Bartender
Abilene Country Club
03.2022 - 02.2023
Property Management Assistant
Royal Property Management Group
10.2021 - 05.2023
Work Order Specialist
Minnix Property Management
03.2019 - 04.2021
Lubbock Country Club Service
01.2018 - 03.2019
Server, Administrative Assistant & Service Captain
Odessa Country Club
05.2013 - 09.2016
High School Diploma -
Zion Christian High
Some College (No Degree) - BA in Organizational Management
University of Arizona Global Campus
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