Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst
Brandy Lee

Brandy Lee

Saint Louis,MO

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

9
9
years of professional experience

Work History

Sales Associate

Sears Holdings Corp.
08.2013 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Receptionist

Little House of Dogs
02.2015 - 05.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Customer Care Representative

Suntrup Buick GMC
10.2021 - 01.2023


  • Provide phone, email and text based support
  • Problem solving and troubleshooting quickly and efficiently.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.

Customer Service Representative

Convergys
08.2018 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Richard C. Spoto
06.2013

Skills

  • Customer Service
  • Data Entry
  • Call center experience
  • Appointment Scheduling
  • CRM Software
  • Computer Skills
  • Microsoft Office
  • Policies and Procedures Adherence
  • Problem Resolution
  • Payment Processing

References

  • Bridgette Lovings, Manager, Sears Holdings Corporation, (314) 504-6159
  • Abigail Nichols, Manager, Little House of Dogs, (408) 856-4563
  • Wesley Keller, Personal Reference, TAUC, (314) 566-4006

Timeline

Customer Care Representative

Suntrup Buick GMC
10.2021 - 01.2023

Customer Service Representative

Convergys
08.2018 - 09.2021

Receptionist

Little House of Dogs
02.2015 - 05.2018

Sales Associate

Sears Holdings Corp.
08.2013 - 01.2015

High School Diploma -

Richard C. Spoto

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Brandy Lee