Overview
Work History
Education
Skills
Timeline
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Brandy Leonberg

Delaware,OH

Overview

14
14
years of professional experience

Work History

Transportation Coordinator

Attindas
02.2017 - 11.2022


  • Evaluated carrier performance regularly using key metrics driving continuous improvements in service reliability.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Provided timely transportation of diverse clients to retail DC's.
  • Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
  • Mentored junior personnel providing guidance on navigating complex logistical challenges resulting in increased productivity.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Improved transportation efficiency by streamlining route planning and coordinating schedules.
  • Met safety and regulatory standards for full operational compliance.

Consumer Coordinator

Domtar
05.2016 - 02.2017
  • Processed Customer Complaints on a daily basis, both by mail and by phone.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coordinated with other professionals in the company to communicate customer complaints.
  • Entered complaints into data base, and created ad hock reports and graphs for other professionals in the organization.

Warehouse and Transportation Coordinator

AHP/Domtar
08.2012 - 05.2016
  • Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
  • Worked with service providers to resolve issues and correct delays.
  • Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Streamlined reporting processes within the department by automating data collection methods leading to more accurate insights into operational performance.
  • Coordinated schedules and communicated changes to customers.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Customer Service Lead

AHP
01.2009 - 08.2012
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided constructive feedback during performance evaluations aimed at promoting employee growth.
  • Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Psychology

Slippery Rock University of Pennsylvania
Slippery Rock, PA
12.1995

Skills

  • Safety Forward
  • Managing schedules
  • Incident Reporting
  • Participating in internal committees such as event and sustainability
  • Proficient in Microsoft Word, Microsoft Excel, Powerpoint, and Outlook
  • Highly Organized, and proficient in planning

Timeline

Transportation Coordinator

Attindas
02.2017 - 11.2022

Consumer Coordinator

Domtar
05.2016 - 02.2017

Warehouse and Transportation Coordinator

AHP/Domtar
08.2012 - 05.2016

Customer Service Lead

AHP
01.2009 - 08.2012

Bachelor of Science - Psychology

Slippery Rock University of Pennsylvania

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Brandy Leonberg