Brandy Lopez
Maricopa,Arizona
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
Work History
Store Manager
Circle K
10.2009 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
Villa Oasis Interscholastic Center For Education High School
Casa Grande, AZ05.2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Control
- Employee Training
- Shift Scheduling
- Retail Inventory Management
- Cash Management
- Store Merchandising
- Recruitment and hiring
- POS Systems
- Team Building and Leadership
- Supply Ordering
- Store displays
- Staff Supervision
- Staff Management
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Opening and closing procedures
- Documentation And Reporting
- Bank deposit procedures
- Bank and Safe Deposits
- Customer Response
- Vendor Management
- Sales Promotions
- Staff training/development
Timeline
Store Manager
Circle K
10.2009 - Current
High School Diploma -
Villa Oasis Interscholastic Center For Education High School
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Boutique Owner at Retail Remedy LLC | Maricopa, AZ.Boutique Owner at Retail Remedy LLC | Maricopa, AZ.