Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Lowery

Homestead,FL

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Hand & Stone Massage And Facial Spa
Kendall, FL
06.2021 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Lead Spa Attendant

Bungalow
Key Largo, FL
12.2019 - 03.2020
  • Greeted guests and provided them with information on spa services.
  • Provided leadership to Spa Attendants, ensuring high quality customer service was maintained.
  • Assisted in the daily operations of the spa, including restocking supplies and maintaining cleanliness of treatment rooms.
  • Coordinated appointments for clients and ensured they received a satisfactory experience.
  • Advised customers on treatments best suited for their needs based on their individual requirements.
  • Created an atmosphere that promoted relaxation through music selection, lighting adjustments.
  • Inspected work areas regularly to ensure hygiene standards were being met.
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
  • Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Shift Leader

Dunkin' Donuts
Homestead, FL
02.2015 - 12.2019
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.

Administrative Assistant

Akima Global Services
Homestead, FL
06.2018 - 10.2019
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Monitored progress on projects assigned by upper management.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Directed customer inquiries to appropriate department personnel.

Education

High School Diploma -

Mavericks High School
Homestead, FL
06-2016

South Dade Senior High
Homestead, FL

Skills

  • Customer Relationship Management (CRM)
  • Task Delegation
  • Team motivation
  • Customer Relations
  • Sales monitoring
  • Microsoft Office expertise
  • Product and service knowledge
  • Budget assistance

Timeline

Assistant Manager

Hand & Stone Massage And Facial Spa
06.2021 - Current

Lead Spa Attendant

Bungalow
12.2019 - 03.2020

Administrative Assistant

Akima Global Services
06.2018 - 10.2019

Shift Leader

Dunkin' Donuts
02.2015 - 12.2019

High School Diploma -

Mavericks High School

South Dade Senior High

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Brandy Lowery