Brandy Lynch

• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Be aware of all movies by watching movie trailers to be able to inform guests about movie plot.
• Check daily emails on outlook for Customer inquiries, current updates, changes, etc.
• Take out tickets that are to be picked up that day and place them right monitor for convenience and fast pick up.
• Check to see if there are any voices messages and respond back immediately.
• Check paper level on movie ticket kiosks.
• Check LCDs for errors, if any, report them to manager
• Prepare outside seating for day.
• Keep kiosks clean and in proper working order as well as surrounding area.
• Restock business cards, envelopes, gift cards and ticket printer paper at hostess stand when needed.
• If kiosk is not working document, it in our Kiosks logbook, turn off kiosk and place 'Out of order' sign on kiosk then notify manager.
• Bus lounge tables and wipe tables down when needed.
• Sweep up floor whenever needed.
• If you happen to notice candy is low give concessions friendly reminder
• You are responsible for shutting down and locking kiosks at end of day.
• Ten minutes after last movie put Sliding glass doors on 'one-way' and/or lock doors to ensure that guest traffic can only exit theater.
• Always talk to Chef or Manager to see at what time we want to stop seating Customers.
• Collect and clean all 3D glasses throughout day as needed.
• Responsible for scanning tickets for customers and assisting them to find their auditorium prior to Movie performances.
• Show Guest where to find exits and bathrooms.
• Be familiar with property safety, first aid and fire and emergency procedures and how to operate equipment safely and sensibly.
• Initiate action to correct hazardous situation and notify supervisors immediately of potential dangers.
• Log security incidents and accidents in accordance with Cinema requirements
• Other duties as assigned.
• Managed and improved customer service functions for reception and lounge areas
• Developed and implemented strategies to uphold safety and security of guests
• Planned and implemented promotional activities to increase customer satisfaction
• Conducted regular training sessions for staff to keep up to date with customer service practices

• Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
• Responsible for maintaining high level of professionalism with customers and working to establish positive rapport with every caller.
• Update customer information in customer service database during and after each call as needed.
• Working with management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact company's bottom line by problem solving and turning frustrated clients into repeat customers.
• Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Processed customer service orders promptly to increase customer satisfaction
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management
• Met customer call guidelines for service levels, handle time and productivity
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Handled customer inquiries and suggestions courteously and professionally

Gather, review and enter data relative to client information in agency client database called Evolv.

Maximize the billing edit capabilities of billing and/or clinical software (create payer table files, billing related edits such as annual deductible, annual dollar cap for behavioral health services, clinician credentials covered, when service authorizations are required, and procedure codes & service codes)

Verify Medicaid, Medicare coverage and other benefit coverages for clients.

Use and are very comfortable with using available software at Recovery Resources, Evolv and other payer websites.

Responsible for maintaining department productivity levels.

If necessary, calculate and enter appropriate adjustments to invoices in their portfolios based on insurance reimbursement methodologies, contractual relationships and coverage.

• Recommending accounts to be written off to bad debt if client doesn't meet certain payer guidelines, such as timely capture of charges.
• Understand Third-Party billing collection regulations relative to Medicare, Medicaid assistance, managed care contracts, non-contracted insurances.
• Recommend system changes to fix problems that may arise due to internal department problems and external problems.
• Identify root cause issues and demonstrate ability to recommend corrective action steps to eliminate future occurrences of denials.
• Refrain from disclosing or revealing confidential information to any person, except as specifically necessary for staff member to perform job duties
• Recommend and evaluate systems and/or procedural changes that would help result in prompt payment resolution.
• Verified accuracy of accounts payable payments, resulting 95% reduction in payment errors and check reissues
• Researched and resolved billing discrepancies to enable accurate billing
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
• Monitored customer accounts to identify and rectify billing issues
• Provided excellent customer service, developing and maintaining client relationships

• Review timesheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
• Provides information to supervisors, co-workers, and subordinates by telephone in written form, e-mail, or in person.
• Compiling, coding, categorizing, calculating, auditing, or verifying information or data
• Analyzes information and evaluates results to choose best solution and solve.
• Processed payroll bi-weekly and distributed payroll checks
• Remunerated all company invoices and federal 941 taxes.
• Process accurate and timely year-end reporting when necessary (W-2, 1099's)
• Protects organization's value by keeping information confidential.
• Accounts Payable
• Maintains accounting ledgers by verifying and posting account transactions.
• Charges expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries.
• Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions
• Responded to employee inquiries to provide assistance with payroll-related questions
• Calculated deductions and processed payroll for employees
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records
• Processed payroll garnishments such as tax liens and child support

• Perform clerical work for assigned areas i.e., filling, typing, and answering phone.
• Answer inquiries relative to services provided by agency.
• Compile financial records.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
• Schedule meetings and conference rooms
• Call IT for computer assistance
• Perform data entry.
• Assist with organizing office activities.
• Bookkeeping responsibilities.