Brandy Lyons

Communicate with surgeons, anesthesiologists, nurses, and other medical staff to confirm surgery times, locations, and patient information.

Prepare and maintain accurate patient records, including surgical history, consent forms, and procedure documentation.

Handle any changes in the surgical schedule, communicating these promptly to relevant staff.

• Pulls and packs products based on daily orders
• Meets specifics of customer orders in a timely manner
• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
• Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
• Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
• Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Maintains patient accounts by obtaining, recording, and updating financial information, recording and collecting patient charges
• Calling insurance companies to check eligibility, referrals, prior authorizations, deductibles
• Billing vision insurances for routine eye exams and contact lenses
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Processed customer transactions promptly, minimizing wait times.