Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Maldonado

Fall River,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Human Rights Officer

CCBC
11.2024 - Current
  • Facilitated dialogues between conflicting parties to promote peaceful resolutions and respect for human rights principles.
  • Conducted thorough investigations into alleged human rights violations, resulting in increased accountability for perpetrators.
  • Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
  • Interviewed persons involved in equal opportunity complaints to verify case information.
  • Examined complaints made by workers, conducted interviews and mediated disputes.

Mobile Crisis Recovery Coach

CCBC
04.2024 - Current
  • Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
  • Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
  • Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.

Personal Care Assistant

Sharon Eckersley
01.2020 - Current
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.

CaseManger/Director

Anchor Ministries
10.2018 - 07.2023
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Interacted well with clients to build connections and nurture relationships.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.

Homeless Outreach/Case Manager

Steppingstone INC
11.2020 - 11.2021
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Education

Recovery Coach Academy
08.2020

GED -

Bristol Community College
Fall River, MA
09.2008

Skills

  • Compassionate Patient Care
  • Organizational skills
  • Compassionate Patient
  • Empathy and understanding
  • Time management
  • Patient Companionship
  • Flexible Schedule
  • Dependable and Responsible
  • Compassionate Communication
  • Professional ethics
  • Relapse prevention
  • Client advocacy
  • Motivational interviewing
  • Recovery planning
  • Boundary setting
  • Substance abuse
  • Peer support

Timeline

Human Rights Officer

CCBC
11.2024 - Current

Mobile Crisis Recovery Coach

CCBC
04.2024 - Current

Homeless Outreach/Case Manager

Steppingstone INC
11.2020 - 11.2021

Personal Care Assistant

Sharon Eckersley
01.2020 - Current

CaseManger/Director

Anchor Ministries
10.2018 - 07.2023

Recovery Coach Academy

GED -

Bristol Community College

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Brandy Maldonado