Brandy Marshall

Mason,OH

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

years of professional experience

Work History

Store Manager

Dollar General

02.2010 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Improved efficiency and accuracy of inventory management by implementing new stock control system.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Implemented loss prevention strategies, significantly reducing shrinkage.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.

Education

Certificate - Automotive Engineering

Warren County Career Center, Lebanon, OH

05.1996

Diploma - General Studies

Kings High School, Kings Mills, OH

1996

Skills

Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Goals and performance
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff management
Staff supervision
Sales expertise
Employee scheduling
Accurate cash handling
Work Planning and Prioritization
Opening and closing procedures
Documentation and reporting
Relationship building and management
Strategic thinker
Operations
Order management
Sales strategies
Team development
Retail sales techniques
Product merchandising
Payroll management
Sales professional

Customer response
Accurate money handling
Bank deposit procedures
Loss prevention
Bank and safe deposits
Operational efficiency
Inventory oversight
Loss prevention procedures
Retail merchandise quality standards
Strategic planning
Sales analysis
Performance reviews
Sales coaching
Maximizing profitability
Pricing strategies
Flexible schedule
Sales promotions
Leading staff meetings
Vendor management
Merchandise planning
Delegating work
Advertising and marketing
Personnel development
Project management
Marketing and promotions
Special events
Competitor monitoring
Operations oversight
Employee terminations
Talent recruitment
Culture development
Process improvements
Hourly shift management
Risk management
Promotional planning
Budget development
Database management
Systems and software expertise
Financial operations management
Security system monitoring
Revenue generation
Mathematical aptitude
Budget administration
Root-cause analysis
Partnership building
Verbal and written communication
Team building

Accomplishments

Supervised team of 5-15 staff members.
Exceeded monthly store sales goals 12+ months in a row.

Timeline

Store Manager - Dollar General

02.2010 - Current

Warren County Career Center - Certificate, Automotive Engineering

Kings High School - Diploma, General Studies