Summary
Overview
Work History
Education
Skills
Timeline
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BRANDY MARTINEZ

Customer Service Specialist
Quantico,VA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Proficient at processing customer transactions, counting money, and maintaining a balanced cash drawer with a high level of accuracy on the sales floor.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Team Lead Supervisor

Walmart
Dumfries, VA
05.2016 - Current


  • Furnished feedback to associates on opportunities to enhance services provided to client.
  • Utilized sound judgment to escalate client issues that required intervention.
  • Assessed team members' performance and provided motivational support.
  • Collaborated with team members to set ambitious but achievable goals.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.

Sales Associate

Men's Wearhouse
Temecula, CA, CA
01.2009 - 06.2013
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.

Assistant Manager

Johnston & Murphy
Westbury, NY
07.2006 - 09.2008
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

High School Diploma -

Green Run High School
Virginia Beach, VA
09.1995 - 06.1999

Skills

    Customer Service

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Timeline

Team Lead Supervisor

Walmart
05.2016 - Current

Sales Associate

Men's Wearhouse
01.2009 - 06.2013

Assistant Manager

Johnston & Murphy
07.2006 - 09.2008

High School Diploma -

Green Run High School
09.1995 - 06.1999

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BRANDY MARTINEZCustomer Service Specialist