Brandy Masters
Atlanta,GA
Summary
Highly committed to providing immaculate execution and enjoyable fine dining experience to customers. Dependable, successful and adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Del Frisco’s Double Eagle Steakhouse
06.2019 - Current
- Lead server and closer of the restaurant 5 nights per week ensuring a clean organized and beautiful restaurant
- Train all new hires and test out with managers to make sure new employees can serve to management/De;s standards
- Experinced in BEO and private dining parties from 10 - 100 people plus a complete buyout over 41/2 years
- Up sold wine, liquor and food to provide guests with exceptional experiences.
Bartender/Server
Rocco's Tacos and Tequila Bar
08.2018 - 01.2019
- Open, close and keep up with side work during bartending and serving shifts including cash drawer and nightly closing and tip out reports
- Early shift lead and shift lead 3 nights per week as a server with average nightly serving sales $1500+
- Repeatedly won sales contests for alcohol and nightly specials, yelp reviews and secret shoppers reports
- Provide guests with an amazing experience and assist with any issues so they become return customers
- Experienced knowledge with over a hundred tequilas, how teequila is made, cocktails with tequila.
Server
Park Tavern
03.2018 - 08.2018
- Accurately enter orders including allergies and special requests to kitchen for efficiency in fast paced high volume restaurant
- Up sale craft cocktails and locally brewed IPA beers by knowing ingredients and history behind and drinks and how to garnish
- Regularly check on guests to ensure satisfaction with each food course and drinks
- Complete all assigned opening, running and closing side work for each shift.
Bartender/Bartista/Server
Georgia Dome & Georgia World Congress Center
05.2013 - 03.2018
- Ga Dome-Bartender for high volume fast paced events including for all Falcons games, concerts and other events
- Responsibilities include operating my own stand, making drinks for high volume crowds, keeping up with sales, nightly reporting and cash drawer to owner
- Ga World Congress Center-Barista for trade shows up to 60,000 people responsible for my own barista cart
- Responsibilities include using large espresso machine to make variety of coffees for high volume and diverse crowds, cleanliness, keeping up with sales, shift reports and cash drawer to owner.
- Served high customer volumes during special events, nights, and weekends.
VIP Bottle Service
Opera Nightclub
04.2011 - 05.2013
- Greet VIP and celebrity guests and show them to their private booth at high volume night club and make sure they have a great and memorable experience
- Clean, prepare and stock booth with guests' bottle and drink preferences
- Accurately and efficiently enter any additional drinks ordered from guests to the bar and run them to booth
- Run reports, money and tip out to managers at end of night
- Know some background and preference information about the guest to ensure they are having a great time and follow up with them to keep them as return customers.
Hostess
Park Tavern
03.2010 - 04.2011
- Greet guests with a welcoming, friendly and professional attitude
- Answer phone and enter reservations, answer questions and book rooms for special events
- Show customers to their tables bringing menus, silverware and water
- Make additional sales by walking around during big events selling shots, keeping up with money and reporting back to manager.
Education
A.S. Major in Accounting -
GEORGIA PERIMETER COLLEGE
Lawrenceville, GA05.2004
Skills
- Customer service oriented
- Multi-tasking in high paced environment
- Attention to detail
- Cash handling
- Resolving Complaints
- Efficiency
- POS Systems
- Safe Food Handling
Certification
- Food Safety Program Certificate from S.E.R.V.E.
- Patron Tequila Master Class Certificate
References
References available upon request
Timeline
Server
Del Frisco’s Double Eagle Steakhouse
06.2019 - Current
Bartender/Server
Rocco's Tacos and Tequila Bar
08.2018 - 01.2019
Server
Park Tavern
03.2018 - 08.2018
Bartender/Bartista/Server
Georgia Dome & Georgia World Congress Center
05.2013 - 03.2018
VIP Bottle Service
Opera Nightclub
04.2011 - 05.2013
Hostess
Park Tavern
03.2010 - 04.2011
A.S. Major in Accounting -
GEORGIA PERIMETER COLLEGE
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