Brandy Mathis
Cabot,AR
Summary
Dynamic and resourceful professional with extensive experience at Southwest Pulmonary Associates, excelling in customer service and medical coding. Proven ability to enhance patient satisfaction and streamline operations, ensuring accurate insurance verification and efficient appointment scheduling. Recognized for exceptional organizational skills and effective communication, contributing to a seamless clinic experience.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist/New Patient Coordinator
Southwest Pulmonary Associates
Little Rock, AR
01.2022 - Current
- Responsible for greeting patients as they come in, answering incoming calls for a busy pulmonary clinic, checking patients in and out, collecting copays at TOS, getting prior authorizations for all outpatient diagnostic scheduling, pulling patient charts for the following day for appointments.
- Doctor that I work for is retiring and closing his practice
- Contact: Laurie John 501-407-0200
Pre-Registration Rep II
Baptist Health Medical Center
Little Rock, AR
01.2019 - 01.2022
- Responsible for answering incoming calls, entering correct demographic and insurance information, collecting payment at TOS, verifying insurance before DOS.
- Contact: Marilyn Stoubaugh 501-202-2000
Full-time personal care provider
01.2012 - 01.2016
- Provided around-the-clock domestic care for chronically ill individual. Assisted with medical appointment, navigated Veterans Administration procedures, and provided in-home care including meals, cleaning, and stellar communication with individual.
- Contact: Michelle Stoll 804-687-1619
Medical Coder/Front Desk Administration Support
Retina Associates P.A.
Little Rock, AR
01.2006 - 01.2012
- Responsible for medical coding for a five-doctor patient load while managing the front desk of a busy clinic and several satellite clinics. Responsible for answering incoming calls, scheduling appointments, checking in patients and checking them out and facilitating patient referrals. Responsible for entering office charges, coordinating with insurance providers on patient’s behalf to determine coverage, out-of-pocket cost and to ensure in-network coverage.
- Contact: Carrie Waggoner, office manager. 501-219-0900
Education
High School Diploma -
North Little Rock High School-West Campus
05-2002
Skills
- Customer service excellence
- Office equipment proficiency
- Medical coding expertise
- Organizational skills
- Effective communication
- Resourcefulness
Timeline
Front Desk Receptionist/New Patient Coordinator
Southwest Pulmonary Associates
01.2022 - Current
Pre-Registration Rep II
Baptist Health Medical Center
01.2019 - 01.2022
Full-time personal care provider
01.2012 - 01.2016
Medical Coder/Front Desk Administration Support
Retina Associates P.A.
01.2006 - 01.2012
High School Diploma -
North Little Rock High School-West Campus
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