Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandy Mathis

Indianapolis,IN

Summary

Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer. Works well independently to handle assignments and always ready to go beyond basic assignment needs. Quick learner with good computer abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Truck Driver

Rock Transport
07.2022 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maximized load safety by balancing, securing, and weighing products.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Professional Coach Operator

IndyGo Transportation
09.2019 - 06.2022
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Provided customer service to all passengers, including answering questions about routes, fares and schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with boarding and disembarking the bus.
  • Collected tickets or cash fares from passengers.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.

Package Handler

ADIDAS INDY
05.2017 - 09.2019
  • Check order reports and update reports accordingly
  • Use scanners and other tracking software for maximized efficiency
  • Label, stock, and track movement of all deliveries
  • Follow written and verbal instructions to locate merchandise in warehouse based on unique item numbers
  • Perform routine preventative and safety checks and notify appropriate contact of potential hazards or mechanical issues
  • Assist with routine inventory counts
  • Clean the warehouse to prepare for deliveries
  • Pull and prepare products for timely shipments.

Manager

McDonald's
01.2015 - 11.2017
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Shift Lead

White Castle
04.2013 - 01.2015
  • Analyzed key performance indicators to identify effective strategies.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Checked orders for quality and completeness.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Implemented company policies consistently across all shifts.
  • Taught staff upselling techniques to meet revenue targets.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Sales Associate

Payless Shoe source
04.2016 - 04.2017
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Recommended, selected and located merchandise based on customer desires.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Worked with fellow sales team members to achieve group targets.
  • Conducted inventories on a regular basis to track stock levels.

Education

Broad Ripple Highschool
06.2014

Skills

  • Networking and collaboration
  • Analytical thinking
  • Sales Associate
  • Commercial Driving
  • Positive and Professional
  • Heavy Haul Expert
  • DOT Compliance
  • Customer service
  • Critical Thinking
  • Management
  • Verbal and Written Communication
  • Retail Marketing
  • Work Prioritization
  • High-Energy Attitude
  • Data Entry
  • Dispute Resolution

References

References available upon request.

Timeline

Truck Driver

Rock Transport
07.2022 - Current

Professional Coach Operator

IndyGo Transportation
09.2019 - 06.2022

Package Handler

ADIDAS INDY
05.2017 - 09.2019

Sales Associate

Payless Shoe source
04.2016 - 04.2017

Manager

McDonald's
01.2015 - 11.2017

Shift Lead

White Castle
04.2013 - 01.2015

Broad Ripple Highschool

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Brandy Mathis