Brandy Mattingly

• Oversaw up to 650 active student accounts, verifying and processing eligible charges due to schedule changes.
• Collaborated with client and college leadership to enhance operational efficiency.
• Supported and trained three B2B officers in managing student populations and account reconciliations.
• Managed a personal student population of 250-300+, covering intake, FAFSA, document completion, and loan certifications.
• Evaluated and processed repacks in compliance with TIV aid year regulations by assigned deadlines.
• Executed account resolutions for past due TIV, cash balances, and packaging variances.
• Adapted to evolving Federal Financial Aid regulations across different aid years.
• Provided guidance to colleagues and students through comprehensive cross-training in student finance processes.

• Managed complete financial aid process for first-year students from intake to graduation.
• Advised military students on VA and Active Duty education benefits, facilitating remote funding setup.
• Guided assigned student population on TIV federal financial aid options, ensuring document collection.

• Counseled military student populations for effective resolution of issues.
• Provided backup support to all officers, ensuring seamless operational continuity.
• Facilitated default resolution processes to assist students in navigating challenges.

• Specialized in active student populations through employer reimbursement programs, including eligibility review and documentation audits.
• Executed reimbursement scheduling and invoicing to ensure timely payments.
• Cross-trained in financial services, providing backup advisory support when necessary.
• Resolved student account issues through thorough auditing and advising on documentation completion.

• Specialized in generating funding proposals and invoicing for military, tribal, WIOA, and foster care sponsorships.
• Managed 280+ students throughout intake, graduation, re-entry, and re-enrollment processes.
• Oversaw tribal student living expense checks, agency refunds, and debt management activities.
• Prepared reports and provided information for audits to ensure compliance.
• Served as VA Certifying Official, advising military students on benefits and assisting with VA forms 22-1990 and 22-1995.
• Reported enrollment costs and status changes to the VA while attending relevant conferences.
• Monitored WIOA website, updating program costs and supply changes every January and July.
• Ensured timely processing of funding requests to support various student populations.

• Advised active student populations on funding options and account balances.
• Re-mapped funding outlines in response to schedule changes.
• Served as liaison between corporate offices and students at campus level.

• Coordinated VA benefit processing across three brands, enhancing service delivery for both online and ground operations.
• Identified training opportunities and coached staff to improve efficiency in benefits coordination.
• Resolved VA bad debt accounts through collaboration, resulting in the creation of a comprehensive wiki-style training resource.
• Audited VA forms to ensure accuracy and compliance, streamlining military funding determinations.
• Reviewed and authorized VA stipends for timely release to students, ensuring adherence to regulations.
• Executed audits of student files to maintain compliance standards, improving overall quality assurance.
• Analyzed R2T4 calculations for accuracy, coaching staff on common error trends to mitigate issues.
• Implemented revised policy and procedure manuals, standardizing quality assurance practices.

Credits towards a BS Degree, 36 credits remaining

• 3.5 GPA