Summary
Work History
Education
Skills
Languages
Server

Brandy Mauro

Bartender and Spirit expert
Los Banos,CA

Summary

Dedicated to customer service for 21 years, with 4+ years of management experience in retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and restaurant operations policies.

Work History

Bartender and Bar Manager

A.W Shucks Oyster Bar
05.2013 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Operated efficiently in high-volume setting to prepare and serve a multitude of many drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained many new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Implemented drink prep procedures that significantly reduced wasted stock.

Customer Service Manager

Kula-Ranch Steakhouse
03.2008 - 05.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership o training needsver team productivity and managed work flow to meet or exceed quality service goals
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Customer Service and Server

Lees Garden
12.2008 - 01.2011
  • RA fast - paced Chinese restaurant
  • Customer service
  • Cleaning and hosting my own tables
  • Cashier added hand written checks
  • Event catering
  • Wash dishes
  • Credit Card batch reports and settling the totals.

Office Assistant

West Coast Marble and Tile
10.2008 - 01.2010
  • Organize office and filed paperwork
  • Answering phones and scheduled appointments for estimates and business affairs
  • Created invoices using Peach Tree
  • Collected hours from employees and process payroll
  • Took measurements on counter tops and ect
  • For upcoming jobs
  • Represented the business in the Monterey County Home Shows two years in a row
  • Customer service in the show room
  • Collected payment from costumers.

Customer Service Manager

Orchard Supply and Hardware
12.2000 - 01.2003

Education

Monterey High School
2001

Skills

  • Customer Service Management
  • Complaint Handling & Resolution
  • Retail Operations Management
  • Answer phone calls
  • Bilingual
  • Food handlers card
  • Front-End of house Supervision
  • Event catering and planning
  • Schedule appointments
  • Multi tasking
  • Teambuilding & Training
  • Cost-Reduction Strategies
  • Food and Beverage Service
  • Accuracy and Efficiency
  • Employee Training and Supervision
  • Daily Food Preparation
  • Workstation Setup and Breakdown
  • Ingredient and Food Preparation
  • Cash Drawer Operations
  • Serving and Bussing
  • Managing Multiple Tasks
  • Kitchen Safety Standards
  • Customer Relations
  • Special Orders and Dietary Restrictions
  • Order Taking
  • Teamwork and Collaboration
  • Cleaning and Sanitizing
  • Adaptability and Flexibility
  • Safety Policies and Procedures

Languages

Spanish
Native or Bilingual
Korean
Limited Working
Italian
Limited Working
English
Native or Bilingual
Brandy MauroBartender and Spirit expert