Brandy Mazzeo
Sealy,Texas
Summary
Resourceful and detail-oriented Project/Business Management; with a combination of astounding skills totaling 21 years of experience; in property management, marketing, Human Resources, Management Development, Quality Assurance, and Lead Administration roles. Scoring Highly Proficient on tests given by companies and job sites. Highly skilled in quality control, contractual agreements with suppliers/vendors, and ensuring compliance with contractual and safety regulations, customer service, event planning, and time management. Possesses expertise in accounting, budgeting, and project management.
Overview
17
17
years of professional experience
Work History
Business Office Manager
Milestones Exteriors LLC.
01.2021 - 02.2025
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Updated reports, managed accounts, and generated reports for company database.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Property Manager
Matthew D. Wiggins Properties
01.2017 - 01.2021
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept properties in compliance with local, state, and federal regulations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Provided excellent customer service to current tenants while attracting new residents through engaging in outreach efforts.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
- Conducted regular property inspections, identifying areas for improvement on the interior and exterior of the property for damage, while proactively addressing potential safety hazards.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors
- Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Planned special events such as lotteries, dedications and project tours.
- Communicated effectively with owners, residents, and on-site associates.
- Completed final move-out walk-throughs with tenants to identify if any required repairs would be at the cost of tenant.
Marketing Account Manager
GCA-Contract for Wharton ISD & Smithville ISD
08.2008 - 01.2017
- Awarded with the renewal of contract for an additional 5 years
- Awarded employee of the year for an 8 million dollar company 5 times within 8 years
- Incident-free for 8 consecutive years & passing all OSHA and Safety Inspections 8 years consecutively
- Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new employees
- Led the implementation of a new employee benefits program resulting in increased employee satisfaction by 78%
- Developed and conducted diversity training programs to promote inclusivity within the organization
- Created employee safety incentive award program for the entire company
- Managed employee relations issues including conflict resolution, disciplinary actions, and grievance procedures
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Led investigations into workplace accidents or injuries, ensuring compliance with OSHA regulations
- Managed the performance review process, ensuring timely completion and meaningful feedback
- Facilitated leadership development programs aimed at enhancing managerial skills across the organization
- Collaborated with department heads to develop job descriptions that accurately reflected the skills and qualifications required for each position
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Education
BBA - Human Resources Management
University of Phoenix
Tempe, AZ05-2006
Skills
- Financial administration
- Business analysis and reporting - Smart Sheets, Google Docs, Excel
- Report and document preparation
- Account reconciliation
- Office management software - MS Office 365, MS Teams, QuickBooks
- Payroll and budgeting management - ADP, Kronos, Paylocity
- Contract monitoring and negotiations
- Business operations management and Project planning
- Policy and procedure development
- Health and safety regulations
- Employee investigations
- Employee onboarding
Awards
Employer: Matthew D. Wiggins (Red River Place Apartments) 2019-2021.
- Named Property Manager of the Year; "Best of the Best Awards", For Wharton County 3-consecutive years
- Named Best Residential Apartment Community of the Year; "Best of the Best Awards", For Wharton County 3-consecutive years.
- Named Best Residential Community Center of the Year; "Best of the Best Awards", For Wharton County 3-consecutive years.
Assessments
- Manufacturing skills, Proficient, 05/24
- Managing accounts in QuickBooks, Proficient, 03/24
- Work motivation, Proficient, 02/21
- Recruiting, Proficient, 02/24
- Work style: Reliability, Proficient, 09/23
- Sales skills, Proficient, 02/21
- Office manager, Proficient, 04/20
- Medical receptionist skills, Proficient, 04/24
- Attention to detail, Proficient, 07/24
- HR: Compensation & benefits, Proficient, 06/20
- Spreadsheets with Microsoft Excel, Proficient, 03/24
- Bookkeeping, Proficient, 03/24
Timeline
Business Office Manager
Milestones Exteriors LLC.
01.2021 - 02.2025
Property Manager
Matthew D. Wiggins Properties
01.2017 - 01.2021
Marketing Account Manager
GCA-Contract for Wharton ISD & Smithville ISD
08.2008 - 01.2017
BBA - Human Resources Management
University of Phoenix
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