Brandy McCarthy
Benton,AR
Summary
Results-driven Senior Technical Analyst at Verizon with expertise in project management and technical analysis. Successfully managed financial records and vendor disputes, enhancing cost control and data accuracy. Recognized for strong communication and critical thinking skills, leading teams to improve procedural efficiency and deliver impactful financial reports.
Overview
26
26
years of professional experience
Work History
Senior Technical Analyst
Verizon
Little Rock, AR
07.2009 - Current
- Managed and reconciled critical financial records, including telecom inventory and vendor invoices. Ensure data accuracy and proper billing. Successfully conducted vendor dispute resolution and payment remittance, directly supporting fiscal responsibility and cost control.
- Compiled and distributed detailed monthly and quarterly spend reports, contributing essential data for financial accruals and corporate forecasting, aligning with budget preparation and financial analysis duties.
- Performed in-depth technical analysis and system design, develop and improve methods for information processing. Applied strong analytical and problem-solving skills to resolve escalated issues and proactively monitor directives, ensuring data integrity and procedural efficiency across critical systems.
- Served as a subject matter expert and mentor, guiding Technical Support teams in project execution. Managed comprehensive project activities, including planning, sizing, configuration and scheduling. Demonstrate supervisory and organizational skills essential for administrative coordination.
Customer Care Liaison
Verizon (Former Alltel)
Little Rock, AR
08.2004 - 07.2009
- Maintained telephony land line inventory for 100+ retail stores and admin offices across company.
- Ensured proper billing by external vendors.
- Monitored and maintained Nortel equipment at multiple locations.
- Traveled to retail stores for equipment audits.
- Coordinated installation of new equipment and of existing equipment.
- Worked with vendors to install and maintain phone equipment and cabling requirements.
- Performed day-to-day duties accurately and efficiently.
Analyst
Verizon (Former Alltel)
Little Rock, AR
04.2003 - 08.2004
- Worked closely with network administrators and server engineers to deliver quality service.
- Specialized in three types of circuit provisioning, frame relay, long distance and point to point.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Determined least-cost routing based on knowledge of network.
- Compiled data and reviewed information for 100% accuracy prior to input.
- Analyzed and interpreted complex data from multiple sources.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
Testing Coordinator
Verizon (Former Alltel)
Little Rock, AR
08.2002 - 04.2003
- Coordinated continuity testing of all network voice and data circuits for company.
- Managed installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Tracked records, filed documents and maintained communication.
- Maintained 80% accuracy while updating databases.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Long Distance Coordinator
Verizon (Former Alltel)
Little Rock, AR
07.1999 - 08.2002
- Supported internal customers for Long Distance needs, such as toll free, 1+ dialing, calling cards, account codes and usage reporting.
- Gathered and organized materials to support operations.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and implemented team procedures to improve productivity and accuracy.
- Trained and mentored staff of 5 and provided top-notch customer experience.
Education
Bachelor of Science - Tourism And Commercial Recreation
Henderson State University
Arkadelphia, AR12.1996
Skills
- Project management
- Technical analysis
- Multitasking
- Critical thinking
- Team collaboration
- Communication skills
- Organization and time management
- Data analysis
- Attention to detail
Personal Information
Linkedin: www.linkedin.com/in/brandy-mccarthy-67405310
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Senior Technical Analyst
Verizon
07.2009 - Current
Customer Care Liaison
Verizon (Former Alltel)
08.2004 - 07.2009
Analyst
Verizon (Former Alltel)
04.2003 - 08.2004
Testing Coordinator
Verizon (Former Alltel)
08.2002 - 04.2003
Long Distance Coordinator
Verizon (Former Alltel)
07.1999 - 08.2002
Bachelor of Science - Tourism And Commercial Recreation
Henderson State University