Brandy McCarver
Charlotte,NC
Summary
Highly experienced Bar Manager with over 20 years in the hospitality industry, specializing in bar operations, team leadership, and exceptional customer service. Adept at overseeing high-volume establishments, managing inventory and budgets, and developing innovative beverage programs to enhance customer experience and drive revenue. Skilled in staff training, conflict resolution, and fostering a positive work environment to ensure efficiency and excellence. Proven track record of increasing profitability through strategic cost control, marketing initiatives, and outstanding guest engagement. Dedicated to maintaining high standards of service, compliance, and safety while creating a welcoming and dynamic atmosphere.
Overview
25
25
years of professional experience
Work History
Manager of Operations
District 23 Bar And Grill
05.2014 - Current
- I reviewed shift reports to understand current numbers and trends. I partnered with vendors and suppliers to effectively manage and budget. I interacted well with bartender's customers to build connections and nurture relationships. I Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. I created internal control of day-to-day transactions and punctually opened and closed business. I monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards. I managed and mentored team of 14 employees. I established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts I onboarded new employees with training and new hire documentation. I cross-trained existing employees to maximize team agility and performance. I approved regular payroll submissions for employees.. I established and updated work schedules to account for changing staff levels and expected workloads. I accomplished multiple tasks within established timeframes.
Bartender
Jocks & Jill's Sports Grill
05.2010 - 12.2015
I maintained a knowledge of inventory on hand. I insured a clean working environment for customers as well as other employees. I Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands . Adhered to state laws regarding alcoholic beverage services and customer regulations. I Followed alcohol awareness procedures for preventing excessive guest intoxication. I maintained secure cash drawers, promptly resolving discrepancies in daily totals. I kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies. I upsold menu items to customers, driving up per sale revenues and maximizing profits.
Owner/Operator of Cleaning Service
Self
01.2000 - 12.2015
- I operated my own business and handled responsibilities such as ,self -management , managed fiances , over seeing daily activities , and identifying business opportunities I trained and developed team members to build human capital I consulted with customers to assess needs and propose optimal solutions.
Education
GED -
Sun Valley High School
Monroe, NC06.2001
Skills
- Staff training
- Problem-solving
- Report Generation
- Staff recruitment
- Schedule management
- Staff Management
- Expense Reports
- Inventory management
- Conflict resolution
- Employee training
- Vendor management
- Task delegation
Timeline
Manager of Operations
District 23 Bar And Grill
05.2014 - Current
Bartender
Jocks & Jill's Sports Grill
05.2010 - 12.2015
Owner/Operator of Cleaning Service
Self
01.2000 - 12.2015
GED -
Sun Valley High School
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