Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandy McClendon

Atlanta,Georgia

Summary

Dynamic security professional with a proven track record at Northside Hospital Atlanta, excelling in incident management and report writing. Recognized for enhancing safety protocols and delivering exceptional customer service. Skilled in coaching teams and resolving conflicts, fostering a collaborative environment that prioritizes both security and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Officer 1

Northside Hospital Atlanta
10.2022 - 04.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Customer Service Team Lead

Publix
11.2018 - 06.2022
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Education

High School Diploma -

Kipp Atlanta Collegiate Highschool
Atlanta, GA
05.2021

Skills

  • Report writing
  • Incident
  • General security

Certification

CPR

Timeline

Security Officer 1

Northside Hospital Atlanta
10.2022 - 04.2025

Customer Service Team Lead

Publix
11.2018 - 06.2022

High School Diploma -

Kipp Atlanta Collegiate Highschool

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Brandy McClendon