Brandy McCoy
Hazel,IL
Summary
Driven by a results-focused approach, I excelled at Midwestern University by enhancing customer satisfaction and streamlining workflows, demonstrating strong problem-solving and team leadership skills. Achieved strategic goals through effective communication and performance improvement, showcasing my ability to manage complex challenges and lead teams to success.
Overview
22
22
years of professional experience
Work History
Manager, Student Accounts Department
Midwestern University
555 31st Street, Downers Grove, IL 60515
05.2004 - Current
- Accomplished multiple tasks within established timeframes.
- Worked with hundreds of students and parents daily to keep their student billing accounts in good standing while they were attending school.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager
Ann Taylor Loft
Oak Brook, IL
02.2006 - 02.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Legal Administrative Assistant
Romanucci & Blandin LLC
Chicago, IL
02.2002 - 02.2005
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed approximately 30-40 general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
New Hampshire, NH11.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Ann Taylor Loft
02.2006 - 02.2011
Manager, Student Accounts Department
Midwestern University
05.2004 - Current
Legal Administrative Assistant
Romanucci & Blandin LLC
02.2002 - 02.2005
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University