Brandy McDaniel
Colbert,GA
Summary
Dynamic banking professional with extensive experience at Synovus Bank, excelling in cash handling and customer service. Proven track record in training and mentoring staff, enhancing team performance. Skilled in transaction processing and maintaining audit compliance, while effectively cross-selling bank products to meet customer needs. Passionate about delivering exceptional service and operational excellence.
Overview
13
13
years of professional experience
Work History
Senior Teller/Teller Mentor/Vault Teller/Branch Service Supervisor
Synovus Bank
Athens, GA
04.2013 - Current
- Processed deposits, cash checks, loan and mortgage payments, and account transfers.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Balanced cash drawer and vault daily to ensure accuracy.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Trained new hires for teller positions, enhancing team capabilities.
- Scheduled and managed up to four employees, including two travel bankers.
- Handled daily team scheduling and properly staffed shifts.
- Collaborated with team members to streamline branch operations smoothly.
- Monitored and maintained security procedures to protect both staff and customers.
- Cross-sold additional bank products when applicable to meet customer needs.
Event Staff/Part Time(Weekends)
Stadium People
Athens, GA
07.2019 - 01.2022
- Scanned tickets for entry at UGA games to ensure smooth access.
- Checked bags for prohibited items, maintaining security protocols.
- Managed crowd control to facilitate safe and organized event experiences.
Education
High School -
Madison County High School
Danielsville, GA06-1999
Skills
- Cash handling and vault management
- Customer service excellence
- Transaction processing and audit compliance
- Attention to detail
- Training and mentoring
- Branch operations oversight
- Supervision of tellers
- Banking software proficiency
- Cross-selling and upselling strategies
- Bookkeeping and accounting skills
Knowledge Of Equipment
- Printers and Copiers
- Credit Card Machine
- Cash Dispenser
- Cash Recycler/RBG
- Currency Counter
Knowledge Of Software
- IBS and Teller Insite
- Sales Force
- Argo
- Icom for Cash Management
- CMSE
- Microsoft Word
- Office Outlook
- Excel
- Schedule Central
References
References available upon request.
Timeline
Event Staff/Part Time(Weekends)
Stadium People
07.2019 - 01.2022
Senior Teller/Teller Mentor/Vault Teller/Branch Service Supervisor
Synovus Bank
04.2013 - Current
High School -
Madison County High School